About the position
At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people 'I work for the County of Marin.' Discover more about us, our values and our organizational culture on the Department of Human Resources website. Read on to find out more about this opportunity. About the Information Service and Technology (IST) Department: Marin County IST connects the people of Marin with their government by providing innovative products and services tailored to the needs of our departments and communities accessible anytime, anywhere. We provide centralized IT services to County departments across four key areas: Business Solutions Delivery, Enterprise Platforms & Services, Governance, Security, & Compliance, and Innovative Digital Solutions. The IST Enterprise Team is seeking a Senior Systems Engineer to serve as an expert in delivering solutions that support the County enterprise, including both in-house and third-party vendor solutions. Current solutions include Tyler Munis and Tyler ExecuTime.
Responsibilities
- Lead and support the implementation and maintenance of security and workflow solutions for the County's ERP systems.
- Provide expert-level user support and address general user inquiries related to security, workflow, and system functionality.
- Apply strong business process knowledge and business analysis skills to advise departments on effective solution designs.
- Design processes with a focus on continuous improvement and full lifecycle management.
- Ensure legal compliance and adhere to best practices in security and workflow management for Public Sector ERP systems.
- Ensure rapid and effective responses to support tickets, conduct system testing, and implement user solutions.
- Manage smaller operational projects, ensuring efficient execution and timely completion.
- Oversee assigned projects, ensuring successful delivery and that tasks are well-documented.
Requirements
- Strong background in administering workflow and ERP systems.
- Experience in Tyler Munis is highly desirable.
- Familiarity with finance or payroll business processes and well-versed in accounting and payroll terminology.
- Ability to discuss key functions such as Accounts Payable (AP), Accounts Receivable (AR), and General Ledger (GL).
- Experience with system audits and compliance is highly desirable.
- Demonstrates strong decision-making, planning, and technical skills.
- Solid foundation in business analysis and up-to-date knowledge of current business and technology standards.
- Ability to communicate complex concepts clearly, both verbally and in writing, to diverse groups.
- Focus on process improvement and solutions-oriented mindset.
- Ability to translate functional needs into technical specifications.
- Adaptable to change and demonstrate creative thinking in addressing challenges.
Nice-to-haves
- Knowledge of records management and documentation principles and standards.
- Knowledge of Information and Communication Technology (ICT) Accessibility.
- Knowledge of principles of customer support and service.
- Knowledge of principles and practices of technical problem solving.
- Knowledge of testing standards and procedures.
- Knowledge of principles and practices of project management, work planning, and status reporting.
- Knowledge of business processes, operating practices, and the organizational structure of a public-sector agency.
Benefits
- Medical, Dental, Vision, Pension/Retirement, deferred compensation, and flexible spending accounts.
- Hybrid (telework/onsite) work schedules.
- Options for Alternative Work Schedules (such as 4-5/9's).
- A culture of public service collaboration and work/life balance.
- Training and career development opportunities.
- County benefits such as Employee Assistance Program (EAP) and Tuition Assistance Program (TAP).
