Senior Systems Engineer - Deployment and Upgrade

Worksoft Inc-posted 4 months ago

Full-time • Senior

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Worksoft empowers business and IT to deliver flawless applications faster and more efficiently with the ability to discover, document, test, and automate end-to-end business processes in pre-production and production environments. Our solutions ensure business process quality and resilience by automating tests for SAP, Oracle, and other enterprise applications. Recognized by global enterprise customers and top system integrators as the “gold standard” for SAP automated testing. Worksoft’s automation is embedded into their ERP practices to support Agile, DevOps, and SAFe methodologies and accelerate digital transformations. We are seeking a dynamic and experienced Systems Engineer to oversee installations and upgrades of our on-premises Connective Automation Platform in customer environments. Reporting to the Director of Special Projects, the ideal candidate will serve as lead Installation Engineer in a “player/coach” role, overseeing installations and upgrades, ensuring high-quality service, and driving continuous improvement to meet customer satisfaction and business goals.

Oversee installation & upgrade services, ensuring high-quality and timely delivery of projects.
Conduct infrastructure sizing in customer environment based on deployment size.
Develop and implement strategies to improve efficiency, productivity, and customer satisfaction.
Build positive relationships with our partners and end customers.
Serve as “player/coach” on a team of installation professionals by both conducting installations, as well as by providing guidance and expertise to other Installation Engineers.
Serve as point of escalation to other Installation Engineers as needed.
Participate in weekly status review meetings for all in-progress installations.
Keep installation collateral (PowerPoint presentations, template documents) current by updating documentation as needed.
Coordinate with other departments, such as sales, engineering, and customer success, to ensure seamless project execution.
Monitor the progress of installations, ensuring adherence to company standards and client requirements, drive resolution of issues along with customer support and engineering.
Establish and maintain relationships with clients, addressing any concerns or issues promptly and professionally.
Identify and implement process improvements to enhance service delivery and operational efficiency.
Stay current with industry trends, technologies, and best practices to maintain a competitive edge.

Bachelor's degree in engineering with 5+ years of experience in relevant field
Strong communication skills allowing to interface with customers, customer leadership teams and Worksoft leadership.
Ability to advise and work with customer IT teams of varying levels of skill and experience
Strong project management skills, with a proven track record of successfully overseeing installations or other IT projects
Strong problem-solving and decision-making abilities, with a focus on delivering practical and effective solutions
3+ years hands-on experience installing, configuring, administering, and troubleshooting in Microsoft environments: Microsoft web server and desktop administration skills
Working knowledge of Microsoft SQL Server or similar database
Manage and troubleshoot third-party software and applications, demonstrating strong problem-solving skills to quickly assess the impact, complexity, and urgency of technical issues
Working knowledge of Microsoft Windows access rights/security
Proficiency in test management software and other relevant tools
Strong written & spoken English
Datacenter infrastructure experience
Ability to work autonomously in problem solving capacity and possess strong empathy

Relevant certifications (Microsoft, Azure, AWS, Google Cloud)
In-depth knowledge of remote computing (RDP, VM, AWS, RDS, Azure, VDI, terminal server, Citrix, etc.)
In-depth knowledge of corporate networks and expertise in the installation processes relevant to the industry (e.g. IT systems)

Employer HSA contributions
Life insurance and AD&D coverage
Short and long-term disability insurance
401(k) retirement plan with 100% employer match up to 4%
15+ PTO days per year
12 paid holidays annually
Summer Hours program with half-day Fridays twice monthly (Memorial Day to Labor Day)

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