Senior Systems Analyst
About The Position
Inland Residential Real Estate Services is seeking a highly skilled Senior Systems Analyst to support and advance the technology ecosystem for our Residential Property Management division—including Affordable, Conventional, Mobile Home, and RV Park portfolios. This role is ideal for a tech‑savvy property management professional who thrives on problem-solving, optimizing systems, and leading digital transformation initiatives. You will serve as the primary administrator of the RentCafé platform and work closely with cross‑functional teams to enhance workflows, support system users, and drive the implementation of new features and enhancements.
Requirements
- Bachelor’s degree or equivalent professional experience.
- Minimum 5 years of on-site multifamily property management experience(Leasing Consultant, Assistant Manager, or Property Manager).
- At least 3 years of experience administering RentCafé suite products.
- Proficiency with Microsoft Office (Word, Excel, Outlook).
- Strong analytical, troubleshooting, and critical‑thinking skills.
- Excellent communication abilities with diverse audiences.
Nice To Haves
- Knowledge of Transact-SQL and Yardi database schema.
- Experience working in or supporting corporate property management operations.
Responsibilities
- Administer modules within the Yardi and RentCafé product suites, including:RentCafé CRM, Site Manager, eDocs, Kiosk, Blue Moon, Marketing IQ, Maintenance IQ, Yardi Concierge, and Voyager.
- Assist with system administration of ancillary platforms such as DocuSign, Blue Moon, and Happy Inspector.
- Support helpdesk inquiries managed by the Residential Technology department.
- Manage provisioning and access for business information systems.
- Assist with creating custom reports, queries, and documents.
- Collaborate with Inland IT on software needs, testing, and configuration updates.
- Help develop new apps, fields, workflows, and enhancements.
- Audit system configurations, permissions, triggers, and automations to ensure accuracy and compliance.
- Lead technology-related projects, collect stakeholder feedback, and make system improvement recommendations.
- Assist with system rollouts and new information system implementations.
- Provide optimal recommendations to enhance customer experience, user experience, and operational efficiency.
- Maintain thorough process flow documentation for all software used by the Residential Field team.
- Train new Property Managers and Assistant Managers on systems and tools.
- Support new property setups, audits, and ongoing projects.
- Work closely with cross-department teams to manage shared responsibilities and system integrations.
Benefits
- We offer competitive compensation, comprehensive benefits, and a culture that values professional growth and work‑life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
1,001-5,000 employees
