Senior Systems Analyst

Fidelity Investments • Durham, NC

3d • Hybrid

About The Position

Come join Fidelity as we have our Better Way of Working! Your mission, if you choose to accept it, is to join the Fidelity Wealth Solutions Engineering chapter focused on greater delivery, efficiency, and quality. Our engineering team is innovative, diverse, passionate, and self-driven. We work in a very dynamic, agile environment. You will work in a Squad focused on enabling Wealth Management business in Fidelity through Flexible, Scalable platforms and report to a Chapter Leader (your manager), whose primary focus is to help you develop in your career and skills as we drive towards increased automation, continuous delivery with quality. Chapter Leaders drive the 'how': skills & mastery, while your Squad drives the 'what'. This is the next evolution of Agile development!

As a systems analyst on the team, you will be expected to quickly gain understanding of all the components of our applications and will work with the team to deliver best in class customer experience solutions. The ideal candidate should show ease at making personal connections, be confident in leading and constructively challenging with a dedicated approach to solving problems and overcoming obstacles.

Requirements

• 5+ years professional experience as a Systems Analyst for software solutions
• Bachelor’s Degree Computer Science or related technology discipline
• Test Data Generation using tools like Hexawise
• Release coordination
• Reverse engineer code to understand business logic and develop prototypes– Excel Macros/Java/Angular
• Produce artifacts – system flow diagrams
• Have good understanding of solution architecture
• Build OpenAPI contracts
• Good knowledge of functional test frameworks - Cypress
• Proven experience researching, optimizing, developing and authoring solution requirements, user stories, and specifications for moderate to complex software systems
• Proven experience with Structured Query Language (SQL) and programming in general
• Strong understanding and experience with complex relational database schemas and SQL management tools
• Proven experience working with REST, SOAP, JSON and APIs
• Proven experience with Agile development methodologies
• Deep knowledge of scrum tools – Jira experience desirable
• Excellent analytical skills
• Prod incidents analysis – Splunk queries, build dashboards/alerts
• Have end to end knowledge of system interactions and be able to articulate well to different audiences both technical and non-technical
• Be the point of contact and Subject Matter Expert in the products supported by the squad in addition to having broader understanding of the product area
• You are a detail-oriented person with a real passion for accuracy, clarity, and elimination of ambiguity
• You are deeply effective in written and verbal communications and are dedicated to tailoring content to the appropriate audience (business vs. technology, associate vs. management, etc.)
• You are a self-starter who can rapidly assimilate business processes, goals and objectives and distill them into well-defined requirements
• You understand how technology can automate business processes and can effectively propose, challenge and engage in ideation with business and technology teams in formulating software designs and solutions
• Assist in identification, isolation, resolution, and communication of problems within the production and non-production environment and perform troubleshooting.
• You are flexible and can adjust your work schedule to accommodate both U.S. and China-based teams and associates
• Good interpersonal and leadership and influencing skills (without direct authority of others)
• Self-driven, self-managed, energetic, passionate, and motivated with the ability to work independently to deliver results

Nice To Haves

• Any experience with AI/ML products (e.g. supervised learning models, recommendation systems, reinforcement learning) is a plus

Responsibilities

• Ensuring the technology team is building the right software solutions and components to maximize customer experience
• Facilitating flow of requirements from the business to the technology team
• Reducing requirements and design risk and resulting costs associated with rework and redesign
• Exercise a passion for keeping your knowledge up-to-date with the latest and greatest
• Help maintain the high level of integrity in the team
• Take ownership and accountability for figuring out what needs to be done

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level