Senior Systems Analyst - IT Engineering

MD Anderson•Houston, TX

30d•Hybrid

About The Position

The primary purpose of the Sr Systems Analyst position is to provide direct Engineering Support and Administration to the CyberArk Endpoint Privilege Management (EPM) solution for the institution. Provides leadership to teams of technicians and/or other professional staff. The ideal candidate will have a deep understanding of macOS, enterprise deployment tools, and scripting for automation. Analysis and Evaluation of Client Computing Technologies Evaluates, tests, and/or configures software packaging requests based on current capabilities within the Desktop Computing infrastructure. Develop and documents new processes and procedures that may arise and provide Change Management standards where applicable. Analyzes/evaluates requirements in the Desktop Computing environment for the Desktop Operating Systems and Institutional Software for on-going support of the hardware and software that is utilized throughout the enterprise. Where applicable, implements, modifies, or upgrades software products to conform to standards defined by Institutional Compliance and/or Institutional Policies. Gathers relevant information systematically. Breaks down problems into simple components and Makes sound decisions. Knowledge Sharing Initiates, develops, and manages relationships and networks. Shows sincere interest in others and their concerns. Evaluates issues/concerns regarding Desktop Computing and other relevant technologies to determine impact within the infrastructure. Where applicable, disseminates information based on key findings and research/implement possible solutions with the Technical Services staff. Project Participation Leads or participates in project work sessions with staff members and users to discuss priorities and resource allocations, and functions. Provides technical expertise to align with institutional standards and facilitate project goals. Where applicable, evaluates, tests, and documents risk and provide feedback to the project team. Client Computing Technology Support Provides assistance, as needed, to the Technical Services staff members when an issue impacts multiple devices and the Technical Services staff has exhausted their capabilities. Follows-up on any problems that may require technical expertise, and/or external interaction. Where applicable, provides documentation and/or resolutions to the Technical Services staff to improve their workload efficiency and knowledge. Innovative Thinking Approaches problems with curiosity and open-mindedness. Offers new ideas, solutions and/or options. Other duties as assigned

Requirements

Bachelor's degree
5 years experience in analysis/design/project management/programming
May substitute required education degree with additional years of equivalent experience on a one to one basis

Nice To Haves

Apple Macintosh expert with extensive experience in managing Apple devices across an enterprise environment.
Deep understanding of macOS, enterprise deployment tools, ad scripting for automation.
Strong experience with JAMF Pro, Microsoft Intune, and Apple Business Manager.
Proficiency in scripting languages such as Bash, Python, or AppleScript.
Demonstrated ability to support and secure macOS devices in large-scale environments.
Familiarity with industrial compliance standards and security frameworks.
One or more of the following: Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE), CompTIA A+, HP Accredited Systems Engineer (ASE), VMware Certified Professional (VCP), and/or VMware Certified Design Expert (VCDX).

Responsibilities

Provide direct Engineering Support and Administration to the CyberArk Endpoint Privilege Management (EPM) solution
Evaluate, test, and/or configure software packaging requests
Develop and document new processes and procedures
Analyze/evaluate requirements in the Desktop Computing environment
Implement, modify, or upgrade software products to conform to standards
Initiate, develop, and manage relationships and networks
Evaluate issues/concerns regarding Desktop Computing
Lead or participate in project work sessions
Provide technical expertise to align with institutional standards
Evaluate, test, and document risk
Provide assistance to the Technical Services staff members
Follow-up on any problems that may require technical expertise
Provide documentation and/or resolutions to the Technical Services staff
Approach problems with curiosity and open-mindedness
Offer new ideas, solutions and/or options