Aztec Group-posted 3 months ago
VA
1,001-5,000 employees

With continued growth across the Aztec Group, our Information Technology teams are expanding to support current and future business needs. We're after experienced individuals to help us deliver high quality, and seamless IT experiences across all business functions. The purpose of this role is to work alongside colleagues in the Markets Technology Applications Team (MTS) to give our clients, and our colleagues the best possible experience of Aztec’s client servicing applications suite, and to strive to deliver a service offering that differentiates us from our competitors. The role involves a range of tasks from proving general user support, creating requirement documents alongside members of the client-facing teams, configuring new system functionality, writing reports, supporting integration and automation, documentation, preparation of training materials, testing of items developed by other members of the team, department or vendors, deployments of changes and designing processes to improve operational efficiencies.

  • Work closely with the client-facing team to elicit detailed requirements to enhance the core and develop the configuration of the systems and financial reporting suite to meet the demands of our clients.
  • Support engagements with client facing teams over the life cycle of a project, including attendance and providing updates via formal meetings and project documents.
  • Provide triage to Service Requests (SRs) and incidents to ascertain if the matter has been raised correctly and determine if the issues appear to be data or user related.
  • Assist the MTS team in Business as Usual (BAU) allocations, investigate incoming incidents and requests, and manage complexity levels, timeframes, and priorities.
  • Conduct application and report testing, including System Integration Testing (SIT) and reconciliation activities in line with testing strategy.
  • Provide third level support for SRs and incidents, ensuring client facing teams are regularly appraised of progress.
  • Understand the group's change management framework and ensure that any system enhancements or corrections follow the correct change process.
  • Mentor and assist with the development of more junior team members and deputize for managers where appropriate.
  • Lead peer meetings to support projects, processes, and coordination.
  • Technical financial services industry knowledge, with prior business experience in private equity or real assets an advantage.
  • Strong technical financial services industry knowledge.
  • Part or fully qualified in a relevant professional qualification (ACCA, ACA, ICSA or relevant IT qualification).
  • Advanced PC skills, notably MS Office suite (MS Word & MS Excel).
  • Experience or proficiency with programming languages such as VBA & VB Script, SAS, JavaScript and Transact SQL.
  • Excellent interpersonal skills to develop close working relationships with colleagues, clients and business contacts.
  • Previous working experience with eFront Invest, or with private equity using equivalent systems.
  • General problem solving and a methodical approach.
  • Genuine interest in technology and systems.
  • Competitive salary
  • Discretionary bonus scheme plus management incentive programme
  • Flexible, hybrid working
  • Generous holiday allowance
  • Pension scheme
  • Private medical insurance, including eye care
  • Permanent health insurance
  • Life assurance (death in service and critical illness benefit)
  • Worldwide travel insurance
  • Ability to work abroad for up to 3 weeks per annum
  • Onsite parking
  • Regular social events
  • Health and wellbeing programmes
  • Significant investment into your personal and professional development
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