Senior Systems Administrator - Job ID 3080

iconectiv, LLC. • Richardson, TX

25d • $105,000 - $151,000 • Hybrid

About The Position

Your business and your customers need to confidently access and exchange information simply, seamlessly and securely. iconectiv's extensive experience in information services, digital identity and numbering intelligence helps you do just that. In fact, more than 5K customers rely on our data exchange platforms each day to keep their networks, devices and applications connected and 2B consumers and businesses protected. Our cloud-based information as a service network and operations management and numbering solutions span trusted communications, digital identity management and fraud prevention. For more information, visit www.iconectiv.com [http://www.iconectiv.com]. Follow us on X and Linkedln. The Senior System Administrator role provides system administration maintenance and support for the NPAC  (Number Portability Administration Center) Lab and Production Telecommunications Application Service environments.  The Senior System Administrator is a crucial member of our Operations team and is responsible for overseeing the installation, configuration, maintenance, and troubleshooting of hardware, software, and network systems.

Requirements

• Bachelor’s degree in technology related field – MIS, Computer Science, Networking, EE, or ME or equivalent experience.
• Demonstrated Solaris, VMware and Linux system administration expertise.
• Minimum of 10 years of relevant working experience.
• Programming:  Proficiency with Linux/Unix Shell Scripting Programming (Python).
• Demonstrated experience with common server applications:   JBOSS, Tomcat, Oracle.
• Communication:   TCP/IP, UDP, TCAP, SNMP, SS7, Networking is a plus.
• Previous operations center experience: technical troubleshooting, customer support, monitoring systems and ticket/incident management, resolution, and escalation processes.
• Knowledge of IT service operations and management. Experience in a customer care and technical support in an IT environment.
• Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
• Proficiency with Microsoft Office Applications Suite and SharePoint.
• Ability to communicate with all levels of management.
• Personal Attributes: Must be a Team-player, excellent organizational, writing, and communication skills; customer and quality focused; highly motivated and self-starter; innovative thinker; and able to work independently.
• Familiarity with ITIL standards, Number Portability, Telecommunications is a plus.

Responsibilities

• Provide system administration maintenance and support for various telecommunication-based service platforms.
• Relevant Oracle and HP hardware experience.
• Install – rack, stack, and cable new equipment hardware builds or equipment replacements in our data centers.
• Perform OS (VMware, Linux, Solaris) equipment installation and configurations for new builds and equipment replacements.
• Perform OS (VMware, Linux, Solaris) and application back-ups for test and production systems.
• Resolution of platform system issues and alarms.
• Trace data collection, log file analysis for network/application/middleware devices; service/system trouble correlation and general problem troubleshooting.
• Incident Management - Perform troubleshooting triage with multiple teams, investigations and mitigation/remediations of trouble tickets.
• Perform post-mortem and root cause analysis for service impacting issues and generate Root Cause Analysis reports.
• Batch job scripting, testing, and implementation.
• Cron jobs and file system maintenance.
• Change Management - Write and test MOPs (Method of Procedures) for common and complex system administration and operations practices.
• Write and execute Operations Acceptance Test Plans and Cases.
• Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations Center personnel.
• Develop and maintain technical documentation required to support the platform, such as, Operations Design Requirements documents (ODRs) and Runbooks.
• Must be available to work 24 x 7 on-call rotation during off-hours to support the needs of the business:  nights, weekends, and holidays.
• Must be available to work off-hours maintenance activities, as needed and required.
• Must be willing to perform data center support activities on-site, both on and off hours, as needed and required.

Benefits

• On the first of the month following date of hire, employees working more than 30 hours/week are eligible for medical, dental, vision, disability (short and long term) and basic and supplemental life insurances.
• Employees will be eligible to participate in our Company’s 401k plan and will be eligible for Company Matching and Automatic Contributions.
• Employees will also receive annual allotments of paid time off in the form of Vacation Days, Floating Holidays, Personal Business Days, a Volunteer Day, as well as paid holidays and paid sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level