Senior System Manager, Customer Service Business System
About The Position
Our team is an IT customer-related solutions provider committed to delivering and maintaining innovative and sustainable solutions for the O&R Customer Service organization. The candidate must be able to thrive in a dynamic, agile environment. This individual must be comfortable working with cross functional teams and customers. Must possess a passion for establishing structured and standardized framework for various department programs and initiatives. We are currently seeking a manager to lead and maintain system develop projects, including managing the data analytic initiatives and future emerging technologies. This Manager will coordinate company efforts towards continuous improvement with customer application development & maintenance and data analytics platform systems. This Manager will supervise Senior Systems Analysts, Systems Analysts and/or third-party contractors. We are looking for an individual with a proven track record in managing IT software, data analytics platforms and related projects. Mission Statement: Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.
Requirements
- thrive in a dynamic, agile environment
- comfortable working with cross functional teams and customers
- passion for establishing structured and standardized framework for various department programs and initiatives
- proven track record in managing IT software, data analytics platforms and related projects
Responsibilities
- lead and maintain system develop projects
- managing the data analytic initiatives and future emerging technologies
- coordinate company efforts towards continuous improvement with customer application development & maintenance and data analytics platform systems
- supervise Senior Systems Analysts, Systems Analysts and/or third-party contractors
Benefits
- Rich medical & pharmacy benefits, including vision benefits
- Dental benefits
- Health Savings Accounts
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) with robust matching
- Employer paid Pension Plan
- Employee Stock Purchase Plan with a generous matching contribution
- State of the art Employee Assistance Program
- Paid Parental Leave
- Generous paid time off plus paid holidays
- Family support: emergency backup child, & elder care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
- Commuter Benefits
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Life and Long-Term Disability Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
