Senior System Engineer
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About The Position
As a Senior Systems Engineer with IT&S - San Antonio Division, you will be responsible for providing in-depth technical review, engineering, administration, analysis, trending, and reporting of all supported configurations. Your primary duties will include resolving all infrastructure-related incidents escalated from Tier 1 support, processing Requests for Service (RFS) from customers for infrastructure-related changes, and escalating to Vendor support as needed. You will work closely with our Tier 1 support organization and peers in other technology areas such as Network Support. Additionally, you will consult with lifecycle engineers on design and high-level administration of hardware and software in a multi-platform environment, technical documentation, project management, engineering, issue resolution, and technical presentations. Specific responsibilities include installation of software products on various hardware platforms, operating system installation and customization, troubleshooting, coordinating, assisting, and advising in recovery from component failures of supported systems. You will also work closely with our remediation team to deploy and operate remediation and mitigation implementation technologies and automation of IT operations.
