Senior System Administrator - SAP SuccessFactors

Qualtrics • Seattle, WA

193d • $120,000 - $218,500 • Hybrid

About The Position

The People Systems team is dedicated to optimizing and enhancing our people-related processes and experiences through technology. The Senior People Systems Administrator is responsible for expertly configuration, maintenance, usability, stability, and optimization of our SAP SuccessFactors platform, with a primary focus on Employee Central, Time Off, and Onboarding modules, as well as other key HR-related systems. This role is critical in ensuring the reliability, security, and efficient operation of these platforms, providing advanced technical support, implementing system enhancements, and managing configurations to support HR business processes and data integrity.

Requirements

• 5-7+ years of hands-on experience as a System Administrator for HRIS platforms, with at least 3-5+ years of direct, in-depth experience specifically administering and configuring SAP SuccessFactors.
• Deep expertise in configuring and supporting SAP SuccessFactors Employee Central, Time Off, and Onboarding modules with a good understanding of HR data security principles, role-based permission concepts, and compliance best practices.
• Proficiency in SuccessFactors tools such as Business Rules Engine, MDF Objects, Reporting/Analytics, and familiarity with Integration Center.
• Proven experience with SuccessFactors implementations or significant enhancement projects in the core modules (EC, Time Off, Onboarding).
• Advanced troubleshooting, analytical, and problem-solving skills with a proven ability to resolve complex technical system issues.
• Strong understanding of core HR processes including hire-to-retire, employee data management, time tracking and absence management, and new hire onboarding.
• Proven ability to effectively engage and manage diverse stakeholders, ensuring alignment and driving successful outcomes.
• Demonstrated experience in standardizing and simplifying complex system configurations and HR processes.
• Proficiency in building and maintaining internal processes that align with the software development lifecycle (SDLC) and compliance best practices.
• Experience working with external consultants and/or SAP support.
• Strong communication (written and verbal) and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Strong commitment to maintaining robust, efficient, and secure HR systems with a keen eye for detail.
• Proven ability to work independently, manage multiple priorities effectively, and meet deadlines.
• Experience with other HR tools (e.g., ATS like Greenhouse) and IT service management tools (e.g., JIRA) is a plus.
• Bachelor's Degree in Human Resources, Information Technology, Business Administration, or a related field, or relevant work experience.
• Professional English fluency required.

Nice To Haves

• SAP SuccessFactors certifications in Employee Central, Time Off, or Onboarding.
• Experience with SuccessFactors Performance & Goal Management and/or Succession Planning modules.

Responsibilities

• Expertly managing, configuring, and troubleshooting the SuccessFactors platform and integrated People Systems to ensure optimal performance and stability.
• Effectively resolving complex system issues through in-depth analysis, diagnosis, and collaboration with stakeholders and vendors.
• Successfully implementing system enhancements, updates, and new modules based on business requirements and technical best practices.
• Ensuring data integrity, system security, and compliance through diligent administration and adherence to governance best practices.
• Proactively identifying opportunities for system optimization, process improvements, and enhanced user experience.
• Staying current with SAP SuccessFactors releases, new features, and industry best practices to maintain and improve system functionality.
• Collaborating effectively with teams across HR (including HR Business Partners, Talent Acquisition, HR Operations, Payroll), IT, and with consultants to provide guidance on system best practices, process improvements, and innovative recommendations.
• Prioritizing user experience and adoption across all supported SuccessFactors modules.

Benefits

• Experience Bonus program offering unique experiences on the 1-year anniversary with the company.
• Generous PTO policy.
• 401K employer match.
• Global Wellness Reimbursement program to support employee wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees