Senior System Administrator (MSO)

Arma Global Corporation • Livermore, CA

111d • $102,000 - $138,000

About The Position

The Senior System Administrator/Mission Support Operator (MSO) provides 24/7, 365, 12-hour shift, Tier 1/2 operational support to end customers and users in the field worldwide. This role involves monitoring the performance and capacity of end-to-end IT computer systems using a variety of specialized software applications/tools. The MSO is responsible for triaging hardware, software, and environmental faults, alerts, or malfunctions. When an issue is identified, the MSO works to determine the cause of the problem, provide situational awareness, and resolution to the user community. This position serves as the first responder and 'one-stop shop' for all site issues, requiring a broad level of knowledge of high-priority systems across a multi-location enterprise. The role is mission-critical and demanding, requiring a solid Information Technology foundation. The Panama Shift Schedule provides 24/7 coverage with a rotating shift pattern. Other duties include monitoring, recognition, evaluation, and correction of IT systems, network and satellite ground stations, interfacing with various stakeholders, and providing operational support.

Requirements

• 8+ years of directly related experience in IT/Network administration and support.
• Top Secret/SCI clearance required.
• Experience with monitoring tools such as SolarWinds, Splunk, or WireShark.
• Working knowledge of critical physical infrastructure (HVAC, Power, UPS, etc.).

Nice To Haves

• Experience with Linux and Windows system administration.
• Networking background is preferable.

Responsibilities

• Provide 24/7 operational support to customers and users in the field.
• Monitor performance and capacity of IT computer systems.
• Triage hardware, software, and environmental faults.
• Determine causes of problems and provide situational awareness.
• Serve as first responder for site issues.
• Utilize monitoring tools such as SolarWinds, Splunk, and WireShark.
• Perform analysis on key mission capabilities.
• Maintain positive relationships with customers.
• Conduct functional checks on systems and capabilities.
• Support Engineering staff for testing and validation of new software releases.
• Respond to customer support requests.
• Participate in scheduled exercises.
• Create and maintain SOP/TTP documentation.

Benefits

• 401K with company match.
• Comprehensive health and wellness packages.
• Professional growth opportunities including paid education and certifications.
• Paid vacation and holiday.
• Short and long-term disability benefits.
• Life and accidental death insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed