Senior System Admin Analyst

Erlanger Health • Chattanooga, TN

74d

About The Position

Reporting to the Ancillary Applications Manager, the Systems Administrator supports the System Administrator Team and system related eChart Teams. Works independently under general supervision, requiring minimal instruction and guidance. Additionally, Supports the eChart system and relevant 3rd party applications, primarily (insert appropriate 3rd party applications/vendors). Demonstrates high level of proficiency and expertise on software functionality, technical / hardware skills, hardware support and integration. Responsible for building system components, testing, implementation support and maintenance of assigned system applications. Performs in-depth analysis, trouble shooting, data collection, and root cause analysis. Identifies and/or implements potential solutions for issues related to the system. Analyzes/reviews and tests each product release and communicates needed changes to operations. Must be able to document and follow system change control procedures for the system. Works closely with other analysts, software vendors and operations to ensure that system integrity is maintained and that IT deliverables meet operational business needs. Researches, analyzes, facilitates and implements business and system workflows in order to expedite process improvement and coordinate business practices. Identifies best practices and implements opportunities for standardization. Prepares activity and other reports as necessary. Provides guidance and mentoring to other team members. Attains and maintains necessary certifications, as applicable, in a timely manner according to policy. This individual should have excellent customer service and stakeholder management skills along with highly effective written / verbal communication and interpersonal skills. Provides On-Call support for application.

Requirements

• High School Diploma and 9 years' experience in Healthcare, IT, and/or Clinical/Financial Operations.
• Associate's Degree and 7 years' experience in a healthcare related setting including Clinical and/or Operational experience.
• Bachelor's Degree and 5 years' experience in Healthcare, IT, and/or Clinical/Financial Operations.
• An understanding of information system technology and database applications.

Nice To Haves

• EPIC certification in the module(s) being represented.
• Experience in EMR installations.
• Maintain active license in professional field.

Responsibilities

• Support the System Administrator Team and system related eChart Teams.
• Work independently under general supervision.
• Support the eChart system and relevant 3rd party applications.
• Demonstrate high level of proficiency and expertise on software functionality.
• Build system components, provide testing, implementation support and maintenance.
• Perform in-depth analysis, troubleshooting, data collection, and root cause analysis.
• Identify and implement potential solutions for system issues.
• Analyze/review and test each product release and communicate needed changes.
• Document and follow system change control procedures.
• Work closely with analysts, software vendors, and operations.
• Research, analyze, facilitate, and implement business and system workflows.
• Identify best practices and implement opportunities for standardization.
• Prepare activity and other reports as necessary.
• Provide guidance and mentoring to other team members.
• Attain and maintain necessary certifications.
• Provide On-Call support for application.

What This Job Offers

• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees