Senior Synapse System Administration Trainer I (SSAT)

Fujifilm

4d•Remote

About The Position

The Senior Synapse System Administrator I (SSAT) is primarily responsible for education (internal and external) as it relates to Synapse System Administration. This includes the development of professional-grade training material, innovative training strategies and comprehensive training curriculums. In addition, this role is responsible for assisting with developing, and participating in all system administration training offerings, e.g., Q & A sessions, hosted and on-site courses. Interaction with Sales, Customer Support, Clinical Applications, Field Service, the end-user, and the Synapse Integration Team is required. The candidate must develop relationships and communication channels to ensure status feedback and cooperation with stakeholders. Finally, the candidate must ensure that all training is executed professionally to ensure customers are well positioned for ownership, and ultimately, success.

Requirements

BA/BS or equivalent professional work experience
A minimum of (5+ years desired) full-time experience in PACS System Administration (FUJIFILM Synapse preferred) or equivalent industry experience.
5 to 10 years of progressive experience in medical technology, devices, or healthcare industry.
2+ years formal training experience.
Proven ability to deliver live presentations and formal instruction while concurrently evaluating the learner’s comprehension of the associated topics.
Exceptional verbal and written communication skills, negotiations skills, and professional presence.
Ability to prioritize and handle multiple functions.
Proficient in Microsoft Outlook, PowerPoint, Excel, Word
The position requires the ability to perform the following physical demands and/or have the listed capabilities:
The ability to sit up 75-100% of applicable work time.
The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
The ability to stand, talk, and hear for 75% of applicable work time.
The ability to lift and carry up to ten pounds up to 20% of applicable work time.
Close Vision: The ability to see clearly at twenty inches or less.

Nice To Haves

Experience in curriculum development, as well as in various training methodologies to ensure effective delivery of material in an adult learning environment is desired.
Experience with production software such as Adobe Captivate™, TechSmith Camtasia™, Adobe Connect Pro™, is a significant plus.

Responsibilities

Actively participates in the development of training strategies and training curriculums.
Works collaboratively with Senior I, Lead, SSAT and/or Clinical Development Coordinator to function as Subject Matter Expert for select educational content such as, but not limited to: customer facing course material, instructional “how to” videos, product simulations, etc.
Responsible for executing all aspects of Client System Administration Training, including the primary delivery of training on-site as needed.
Ensures that all customers are provided with high quality care and attention throughout the sales and service process, so that each customer is fully satisfied with the service and attention received from Fujifilm Medical Systems.
Independently assesses the customer’s level of comprehension to facilitate effective site administration and optimal product operation, utilizing validated applications, protocols, and processes. Escalates customer satisfaction concerns to Senior II, Lead SSAT or management when appropriate.
Assists with post-course completion deliverables/tasks. This includes assisting with certification, examination results, course surveys and maintenance of attendance records.
Provides expert level clinical support for customers, sales, and field service.
Demonstrates proficiency and supports system administration training initiatives for a minimum of 1 Synapse product with a desire for increased responsibility.
Provides professional development mentorship to staff SSAT when the opportunity presents.
Provides input to SSAT Senior II, Leads I & II regarding staging of Virtual Environments for Synapse systems used during SSAT courses.
Maintains relationships with HCUS Cardiology, Radiology, 3D, VNA, Synchronicity, and EIS clinical teams to maintain intimate product knowledge and development.
Participates in all aspects of Internal Synapse System Administration Training.
Actively participates in Synapse System Administration status teleconferences. Leads status calls in the event of Senior II, Lead SSAT and manager absence.
Maintain close contact with customers for evaluation of training success and promote opportunities for continuing education.
Participates in Synapse PACS testing and feature validation when deemed appropriate by SSAT/Education management.
Participates on various internal and external committees for continued development of Synapse products.
Interfaces directly with customers as it relates to a fundamental Synapse System Administration level to appropriately assess and effectively communicate the customer’s experience to HCUS. These customer interfaces can be either via phone / email / conference calls that organically occur throughout our SSAT courses, or in person at a customer site visit. Traveling to customer sites with or without the appropriate team members is an integral part of the Synapse System Administration role in demonstrating our Assists System Administrators, Technologists, Sonographers, and other professional staff members in the proper and efficient operation of FUJIFILM Synapse and Synapse PACS.
Solicits feedback from Customers at regular and consistent intervals and escalates where appropriate any concerns or additional sales opportunities to, Sales, Field Service, Marketing, Engineering, and Product line management. Follows up with customers regarding issues identified via written and verbal communication.
Makes appropriate contacts within HCUS and at the customer site to coordinate each customer visit and or conference call.
Provides on-going support to resolve application related and image quality concerns on both a product and system level.
Provides and maintain documentation to support customer visits and consultation.
Provides additional education and consultation at a charge, contributing to Professional Services and Clinical Customer Support revenue goals.
Works with HCUS team to gain customer acceptance of the FUJIFILM Medical Systems solutions.
Maintains technical expertise on all HCUS product offerings and is knowledgeable of current industry trends and future technology directions.
Maintains effective communication with Field Service, Sales, and other members of the HCUS team to foster effective problem resolution.
Maintains effective communications and working relationships with all departments within HCUS (Service, Engineering, Integration, Marketing, Sales, Customer Service, etc.). Participates with Sales and Marketing staffs to develop new products, services, and sales/marketing strategies. Reports any internal/external information and activities that may impact on customer satisfaction and/or HCUS’s future business activities.
Participates on various internal and external committees.
Participates on performance improvement and strategic planning teams.
Performs other duties as may be assigned by management. Demonstrates a willingness and seeks opportunities to contribute beyond job duties defined the appointed description.
Participates in professional organizations.
Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.