Senior Survey Research Specialist

Boeing • Seattle, WA

13d

About The Position

The Boeing Company’s Global Talent, Development and Employee Experience organization has an exciting opportunity for an experienced Senior Survey Research Specialist to join our team in Seattle, WA or North Charleston, SC . We are seeking a detail-oriented and organized individual to lead survey research data collection, operations, analysis and results delivery, ensuring the smooth execution of our initiatives. The Survey Research Specialist will lead survey research execution and operations, including the management of survey implementation, data collection, analysis, and dashboard administration. This role involves defining project scope, developing timelines, managing resources, and ensuring deliverables meet quality standards. The specialist will also analyze complex survey data sets and generate actionable insights to inform strategic decision-making. Additionally, the specialist will provide training and support to colleagues on using the survey research platform, troubleshoot technical issues related to survey deployment and data collection, and manage escalations related to survey operations. The ideal candidate will have extensive technical experience using survey research platforms (Qualtrics) and evaluating surveys to ensure methodological rigor and adherence to survey governance standards, including legal, ethical, and organizational guidelines.

Requirements

• Master’s degree in quantitative research, statistics, data science, or a related field
• Experience programming and managing research on survey platforms (Qualtrics preferred)
• Proficiency in data querying languages, such as SQL or Teradata
• Proficiency in at least one statistical program (e.g., R, SPSS, SAS, or Python)
• Experience developing and executing detailed executive-ready reports and presentations efficiently, leveraging tools and processes that enable scalable and accurate reporting
• Strong analytical skills and attention to detail
• Excellent communication and interpersonal skills for effective collaboration

Nice To Haves

• Experience leading end-to-end design and execution of large-scale surveys, overseeing survey design, deployment, data analysis, and delivery of insights to inform organizational decision-making
• Proficiency in data analysis and experience with data mining, inferential statistics, and familiarity with more advanced techniques (e.g. machine learning, natural language processing, etc.)
• Strong ability to synthesize and analyze data, summarizing findings into actionable conclusions
• Experience using large language models and knowledge-based approaches for data analysis
• Knowledge of various information technology areas and computing technologies
• Experience with continuous improvement methodologies, such as Kaizen or Lean Six Sigma, demonstrating efforts to enhance processes and/or outcomes
• Capability to perform data mining using techniques and tools to analyze data stored in databases and data warehouses
• Proficiency in visualization technologies and dashboard creation to effectively communicate data insights

Responsibilities

• Leads the execution of enterprise and ad hoc research surveys using the survey research platform (Qualtrics)
• Partners with cross-functional stakeholders and manages project plans to ensure alignment, coordination, and timely execution through survey design, deployment, analysis, and reporting
• Generates detailed, executive-ready reports that communicate key survey insights clearly, leveraging analytic tools (R, Python) to ensure accuracy, consistency, and scalability
• Improves the survey platform user experience and manages the survey research lifecycle, including survey planning, testing, deployment, data collection, and dashboard access
• Develops and maintains interactive dashboards for effective survey data visualization and decision-making
• Manages the organization’s hierarchy within the survey platform for up-to-date and optimal data reporting capabilities
• Oversees data collection operations, ensuring timely delivery of results from all-employee surveys, and monitors survey progress by providing regular updates and addressing any issues
• Collaborates with cross-functional teams to define survey requirements and objectives, maintain project timelines, and coordinate stakeholder feedback to adjust survey instruments as needed
• Engages in weekly meetings with our Qualtrics Technical Account Manager to discuss ongoing survey projects, addresses technical challenges, and gathers insights to enhance survey execution and platform utilization
• Analyzes survey data and generate actionable reports to support strategic decision-making, while maintaining survey databases and documentation to ensure data integrity and compliance
• Provides training and support to colleagues on using the survey research platform, troubleshoot technical issues related to survey deployment and data collection, and manage escalations related to survey operations
• Tracks and maintains a repository of current and historical survey questions, as well as each question’s basic psychometric properties
• Stays updated on industry trends and advancements in survey methodologies
• Conducts post-survey evaluations to assess effectiveness and identify areas for continuous improvement

Benefits

• At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
• The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level