Senior Support Specialist (Mid-Atlantic Region)
About The Position
WinnCompanies is looking for a motivated Senior Support Specialist to join our Mid-Atlantic Regional corporate team. In this role, you will provide hands-on operational support to assigned communities, addressing lease-ups, compliance, staffing gaps, and other property-level challenges. The ideal candidate will also support and travel (up to 95%) to various sites assisting with day-to-day operations, training, and implementation of company standards. The salary range for this opportunity is $73,000.00 to $85,000.00 annually dependent on experience. Please note the selected candidate will adhere to the following schedule: Monday through Friday from 9:00AM to 5:00PM which is dependent on certain on-site hours.
Requirements
- High school diploma or GED equivalent.
- 1-3 years of relevant work experience.
- 1-3 years of supervisory / management experience.
- 2 years of experience in affordable multi-family property management.
- This role has a 100% travel requirement.
- Strong understanding of HUD / LIHTC programs.
- Proven marketing and leasing experience at market rate multifamily communities is a plus.
- A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
- Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web based applications.
- Ability to produce complex documents, maintain databases and perform analysis.
- Excellent customer service skills.
- Outstanding verbal and written communication skills.
- Ability to manage multiple assignments and tasks.
- Ability to collaborate with various stakeholders across the organization.
Nice To Haves
- Bachelor's degree.
- Previous experience with property management software's such as Yardi or RealPage OneSite.
Responsibilities
- Provide on-site operational support to communities facing staffing shortages or operational challenges, including leasing, rent collection, HUD/LIHTC compliance, marketing and physical inspections.
- Carry out specialized compliance projects at properties requiring intensive support (ex. catching up on large volumes of past-due resident recertifications to restore compliance.
- Conduct full recertification cycles in response to programmatic changes (e.g., funding shifts, regulatory updates).
- Travel extensively to perform documentation reviews providing hands-on assistance to meet deadlines and avoid regulatory penalties.
- Play a key role in lease-up efforts at new or transitioning communities.
- Provide on-site leasing support to help meet occupancy goals and timelines.
- Ensure compliance with HUD/LIHTC requirements during lease-up phases, including documentation and recertifications.
- Work closely with site teams and support departments to facilitate a smooth lease-up process.
- Support WinnSTART / STOP processes, including, but not limited to: property setup tasks, vendor coordination and onboarding support to ensure smooth transitions.
- Participate in due diligence activities such as lease file audits and physical inspections.
- Contribute to documentation and analysis of findings to support operational readiness.
- Facilitate training efforts for on-site staff, focusing on operational procedures, compliance standards and customer service excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
