Senior Support Specialist, Identity & Access Management (Okta)

Sony • Culver City, WA

19h • $100,000 - $120,000 • Onsite

About The Position

We are seeking a Senior Support Specialist, Identity & Access Management (Okta) who will provide hands-on support for Sony Pictures Entertainment’s (SPE) enterprise identity platforms and integrations across applications and infrastructure systems. This role collaborates with customers, development teams, security partners, and cross-functional stakeholders to ensure secure, compliant, and scalable identity solutions that support business operations across the media and entertainment ecosystem. Location: Culver City, California (4 days mandatory work from SPE Lot)

Requirements

• 6 + years of experience working in Identity and Access Management (IAM) environments with strong expertise in Okta Identity Cloud.
• Hands-on experience working with SSO integrations, provisioning, IGA workflows, custom connectors, authentication policies, and lifecycle management.
• Experience supporting Okta Access Gateway , troubleshooting authentication issues, investigating integrations, and analyzing logs/network traces to identify root causes.
• Strong understanding of IAM governance, Segregation of Duties ( SoD ), policy enforcement, and regulatory compliance standards.
• Experience working with cloud platforms such as AWS and Azure.
• Possesses a comprehensive understanding of the Software Development Life Cycle (SDLC) and demonstrates a strong process-oriented approach.
• Experience working with agile processes and relevant collaboration tools.
• Strong analytical and problem-solving skills.
• Demonstrates clear communication skills and direct experience working in an onshore-offshore collaboration model.

Responsibilities

• Provide technical and production support to implement, build, monitor, maintain , and continuously improve enterprise identity and access management (IAM) solutions based on business and security needs.
• Serve as a Subject Matter Expert on Okta and related IAM platforms, covering configuration, authentication mechanisms, provisioning workflows, governance, release management, and adoption of new features.
• Support business and technical users on IAM-related queries, access issues, onboarding/offboarding workflows, and priority requests.
• Monitor, maintain , and deploy integrations between Okta, enterprise applications, cloud platforms, and downstream systems.
• Troubleshoot, debug, and optimize authentication flows, SSO integrations, provisioning connectors, and access policies to ensure high availability and security compliance.
• Partner with security, application, and infrastructure teams to design and deploy IAM functionalities that integrate seamlessly with enterprise systems.
• Participate in architecture and design discussions and provide scalable, secure technical solutions for IAM implementations and enhancements.
• Establish and enforce identity governance, integration, and security best practices, ensuring compliance with enterprise and regulatory standards.
• Provide oversight of system upgrades, patching, vulnerability remediation, and release testing within the IAM environment.
• Work closely with business stakeholders, functional leads, and technical teams in an Agile framework to translate identity requirements into secure, scalable solutions.
• Manage IAM application support operations and track KPIs/SLAs to ensure operational excellence and system reliability.
• Lead incident and problem management efforts, including root cause analysis and remediation planning.
• Drive automation of identity lifecycle processes to improve operational efficiency.
• Honesty, trustworthiness, and ethical conduct are material requirements for the responsibilities outlined above.

Benefits

• Medical, dental, and vision coverage with coverage for spouses/domestic partners and child dependents
• Long Term Care: A voluntary Long-Term Care (LTC) benefit with a life insurance component is offered during a separate new hire LTC enrollment window. This window occurs once a year for all new employees.
• Flexible Work Arrangements, including remote and hybrid work schedules when applicable
• Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs)
• A wide variety of employee business resource groups (EBRGs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed