Senior Support Specialist - Helpdesk

Edward Jones • Tempe, AZ

95d

About The Position

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500 company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

Requirements

• Bachelor's degree preferred.
• 2+ years of analytical and technical experience.
• Comprehensive understanding of and the ability to troubleshoot Windows Mobile devices and PDAs, workstation hardware, laptops and/or tablets, laser printers, Microsoft Office, video equipment, enterprise phone systems, wireless networking, driver/software installation and removal.
• Demonstrated ability to multitask.
• Flexibility in adapting to change quickly in a fast-paced environment.
• Experience mentoring or training others is required.
• Demonstrated performance as a peer coach with associate performance evaluation experience is required.
• Excellent written and verbal communication skills.
• Ability to think critically when faced with complex situations.
• Ability to react calmly in stressful situations.
• Ability to apply high quality service delivery skills.
• Ability to drive results towards a common solution.

Responsibilities

• Support the hardware and software infrastructure in the branch and home office environments in a way that ensures continued functionality.
• Apply analytical skills, along with technical knowledge and an understanding of our business environment, to provide quality solutions to our branches and home office users.
• Accurately identify and document trends for effective problem management.
• Delivery of solutions provided by other areas of IS that require remote troubleshooting and instruction.
• Responsible for weekend and holiday support coverage as a regular function of the department.
• Effectively mentor other associates and provide development support within the team environment, through on the job coaching.
• Take a leadership role in projects designed to meet key goals for the department.
• Pursues solutions to identified trends and effectively communicates details to business areas and the department.

Benefits

• Medical and prescription drug coverage.
• Dental and vision insurance.
• Voluntary benefits (such as accident, hospital indemnity, and critical illness).
• Short- and long-term disability coverage.
• Basic life and basic AD&D coverage provided at no cost to associates.
• 401k retirement plan.
• Health savings account and flexible spending account.
• Ten paid holidays.
• 15 days of vacation for new associates beginning on January 1 of each year.
• Sick time and personal days.
• Paid day for volunteerism.
• Eligibility for bonuses and profit sharing.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree