Senior Support Operations (Data Publishing, Storage and Consumption Platforms, AWS)

Capital One • Richmond, VA

3d • Onsite

About The Position

Senior Support Operations (Data Publishing, Storage and Consumption Platforms, AWS) This role will provide onsite customer support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to, end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills, effectively manages up and influences leadership, and collaborates well with immediate peers.

Requirements

• High School Diploma, GED, or equivalent certification
• At least 2 years of experience in Managing IT projects or operations teams
• At least 2 years Technical Operations experience
• At least 2 years of experience with IT systems and infrastructure
• At least 2 years experience with desktop platforms and operating systems
• At least 2 years of experience with incident management and reporting tools

Nice To Haves

• Bachelor’s Degree in Business, Information Systems, Computer Science
• 2+ years of experience defining, implementing, and leveraging process (change, incident, problem) management functions
• ITIL Certification
• 3+ years of experience with ServiceNow
• 3+ years of experience in Project Management (planning, executing, tracking)

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED