Senior Support Engineer

Barclays • New York, NY

125d • $114,000 - $160,000

About The Position

Embark on a transformative journey as a Senior Support Engineer. At Barclays, our vision is clear - to redefine the future of banking and help craft innovative solutions. Your role will consist of close engagement with the Fixed Income Financing front office & operations teams, based out of New York, NY. Our journey of efficiency, automation, and transformation has already delivered and we are looking to grow further with you, who will bring experience to build on our observability and technical depth of a global team who are all targeting the same - efficiency, stability and best in class for clients.

Requirements

• Excellent communication skills, problem-solving and technical skills to effectively interact with trading, clients and internal teams.
• The ability to balance day to day activities alongside strategic program delivery, bringing a balanced risk and control approach.
• Knowledge of Investment Banking settlement lifecycles, with exposure to US Treasury/Repo trading beneficial.

Nice To Haves

• Engineering knowledge, with real life examples of applying solutions using skills in a Production engineer capacity.
• Programming knowledge (e.g. Python, Java) can be beneficial for troubleshooting and automation.
• Practical experience with observability, monitoring toolsets (e.g. Geneos, AppDynamics) and techniques.

Responsibilities

• Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients.
• Execution of preventative maintenance tasks on hardware and software and utilization of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues.
• Providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.
• Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities