We are looking for a Senior Engineer who is a customer champion and drives improvement to our processes and operations. You will be focused on providing legendary support to our customers as well as having a positive impact on our team, process, and product. As part of our Cloud SMB Team, you will focus on providing advanced cloud support and product expertise to our small and medium-sized customers. You will work with other team members in a remote environment or Atlassian offices globally, as well as being a part of a Senior Engineers team, improving our support capabilities, capacity, and quality for our customers. You will report to the Agile & DevOps Manager on the SMB Cloud support team and perform troubleshooting across our Atlassian products. You will also participate in customer-facing calls when required, communicating progress updates or problem-solving to our customers.