Senior Support Consultant – Technical Marketing

Caterpillar•Tucson, AZ

12d•$126,000 - $189,000•Onsite

About The Position

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As a Senior Sales Support Consultant, you’ll be at the center of driving growth and success for our Cat® MineStar™ Command for hauling product line. This strategic role connects innovation, customer success, and global impact. Are you ready to bridge the gap between engineering and technology marketing? In this position, you’ll shape how we communicate and deliver value to customers worldwide. While you won’t lead sales opportunities, you’ll serve as a trusted partner—empowering sales teams with impactful technical marketing strategies and materials. Your ability to combine expertise with marketing insight and application knowledge will influence how cutting-edge solutions are presented to the market. Why This Role Is Exciting Be a critical contributor to help Caterpillar grow one of the most advanced technologies in the mining and quarry industries Grow and apply deep expertise in staffed and autonomous mining technology to support regional sales teams to meet sales goals and growth objectives. Create go-to-market strategies , marketing communications and sales collateral Develop messaging, content and present at regional MineStar dealer and customer events and major industry events such as MineExpo and ConExpo to promote autonomous technology Build strong relationships with senior leaders across the organization.

Requirements

Industry Knowledge: Experience in technology or technical marketing . Applies this knowledge to support sales strategies and provide relevant insights that resonate with customers and stakeholders.
Decision Making and Critical Thinking: Applies analytical skills to uncover trends, optimize sales support processes, and provide actionable insights tailored to the mining sector.
Customer Focus: Prioritizes customer satisfaction by aligning solutions with the unique needs of mining operations. Seek and respond to feedback provided by the region technology sales teams to improve go-to-market materials and commercial processes. Leverages deep industry familiarity to craft customized support strategies that enhance client relationships and drive long-term value.
Effective Communications: Excels in presenting technical and strategic information clearly to both internal teams, dealers and customers. Uses strong communication skills to interpret needs, share insights, and foster collaboration across diverse audiences.
Relationship Management: Builds and maintains trusted relationships with customers, vendors, and internal stakeholders. Applies relationship management techniques to support sales efforts and ensure consistent client engagement.
Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate offerings that address clearly understood customer needs.

Nice To Haves

Bachelor's degree, preferably in Engineering, Marketing or Business Administration
Previous dealer interaction, commercial experience and / or product group experience.
Quarry and Mining industry experience.
Experience in mining technology or autonomy within or outside of Caterpillar

Responsibilities

Support regional sales managers and go-to-market teams by providing technical and application expertise and commercial process know-how.
Prepare and deliver training materials to empower regional sales teams, Cat dealers and customers to promote and adopt mining autonomy solutions
Lead and participate in regular meetings with core teams and leadership.
Maintain strong organizational and communication skills to manage multiple priorities across global regions.
Lead strategic projects to improve our go-to-market initiatives and supporting processes.