Senior Support Analyst

Chameleon Integrated Services • Bethesda, MD

3d

About The Position

The Senior Support Analyst position requires 5 years of experience in applying SaaS web application troubleshooting tools such as direct database query, log review, and application dashboards. Key aspects of the role include log analysis (application and system logs), using dashboards and monitoring tools, database interaction (queries, validation, data checks), and providing support for SaaS or web-based platforms. The employer is an equal opportunity employer, ensuring consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. The company also has a texting privacy policy for informational messages regarding applications and interview scheduling, with no mobile information shared for marketing purposes.

Requirements

• 5 years of experience applying SaaS web application troubleshooting tools (e.g., direct database query, log review, application dashboards, etc.)
• Actual application/system support experience

Responsibilities

• Log analysis (application logs, system logs)
• Use of dashboards/monitoring tools
• Database interaction (queries, validation, data checks)
• SaaS or web-based platform support

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1-10 employees