The IT department at Worldwide Clinical Trials is made up of seasoned professionals united in one common goal: to keep Worldwide's technical infrastructure operating at the highest levels for our employees and our customers. The Helpdesk role involves providing Tier 1 IT support to Worldwide employees, ensuring timely resolution of incidents and user requests, maintaining accurate records of hardware and software assets, and ensuring compliance with software licensing. The position also includes documentation and training responsibilities, such as writing and updating guides for IT Operations Support Administrators and training users on computer equipment and software.