Senior Supervisor (Northlake)

Ascend Wellness Holdings•Northlake, IL

35d

About The Position

The Senior Supervisor will support the General Manager and AGM in the execution of retail store operations while gaining skills and experience required for advancement to store management roles. This position will act as the onsite store manager in the absence of the General Manager and AGM. In addition to their responsibilities within the store, the Sr Supervisor will work with cross functional partners to develop a broader understanding of the organization.

Requirements

Experience in a supervisory or management role in a retail setting, specifically with POS business operations
Must have knowledge of Microsoft Office Suite, including Word, Excel, Outlook and PowerPoint
Must be at least 21 years of age
Strong retail math skills required
Exceptional customer service skills
Positive attitude, team player, and strong work ethic
Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
Must pass any and all required background checks to hold necessary state required credentials
Must be focused, and detail oriented
Must be able to communicate clearly and effectively

Responsibilities

Partner with GM, AGM, and support partners in recruiting, onboarding, training and development of dispensary staff
Provide coaching and mentorship to develop staff's professional growth
Enforce accountability to AWH policies and procedures through coaching and disciplinary measures
Prioritize and uphold operational compliance per regulatory standards and company policies
Impact business results by driving KPIs
Develop effective P&L management skills
Ensure clear communication to teams by leading daily communication to staff
Collaborate with cross functional partners to execute company initiatives in store
Influence process improvements and support implementation of process changes
Foster positive and productive relationships with cross functional partners
Execute and maintain physical and digital merchandising standards
Establish, communicate, and monitor best-in-class customer service standards across all channels
Drive the continuous improvement of the store and staff
Monitor and maintain inventory and communicate inventory action items to the GM and AGM