At the senior level, supervisors will be responsible for providing overall coordination and leadership of dispatching activities, integration of new technology, services, workforce management and workflow processes, coordination and scheduling of functions to ensure smooth operations of the Control Center, and coaches and mentors other supervisors. The senior level will have lead accountability for administration. This position is the critical driver in improving the overall outage and event response and for driving and improving system reliability metrics. It is also the key to managing the restoration projections and messaging to all the Eversource customers. The senior position will have ultimate responsibility of the room performance and atmosphere. Performs the Manager's functions in the Manager's absence. The Senior Supervisor will make the final decisions regarding restoration and system configuration issues. Responsible for keeping Senior Management and internal stakeholders well informed of significant system, safety and reliability issues. The Supervisor's role is multifaceted with responsibilities including work process and systems coordination, direct supervision of systems, distribution work activities, performance measurement, coaching, mentoring and various administrative duties.