Senior Supervisor - Stability

Eurofins • Madison, WI

118d

About The Position

Senior technical staff member with a commercial focus on assigned market segments or disciplines, who serves as the primary technical link between top clients, sales teams, and internal staff to develop new proposals and resolve service issues. Collaborates with business leaders and commercial staff across the Eurofins network to develop programs and pricing schemes that meet client needs. Develops new business by building and maintaining successful relationships with assigned clients and partnering with Business Development Directors and Business Leaders across the Eurofins network. Manage all aspects of quote, proposal and RFI development for assigned opportunities; adhering to agreed-upon business unit-specific and enterprise-wide proposal and pricing processes. Responsible for managing business opportunities of medium to high complexity autonomously. Works with Business Leaders, Finance, Business Development Directors and others to compile proposal response. Reviews proposal requests to ensure full understanding of client requirements. Partners with internal stakeholders to develop creative solutions for inquiries from assigned clients. Ensures timely delivery of assigned proposals to clients. Uses all internal sales tools to create and track business opportunities (e.g. Sales Force.com, CRM). Responsible for client-facing and senior management-facing activities surrounding assigned opportunities. Identifies and resolves issues around client inquiry requirements and Eurofins capabilities. Maintains appropriate knowledge of technical and regulatory environments pertaining to role. Responsible for executing or facilitating internal and external opportunity management negotiations (i.e. pricing, process, resources, etc.). Anticipates, detects, promotes quality and process improvement needs in the maintenance and continued development of key client relationships. Promotes internal expertise through training and guidance to less experienced staff on interpretation of a RFP/quote/protocol. Performs quality control activities on client deliverables for peers and less experienced staff. Coordinates internal resources to resolve client service issues. May assist with management activities for assigned select large clients or complex accounts (e.g. regular KPI report outs to clients). Engages with industry trade groups (e.g. AOAC, USP, IFT, IAFP) as a participant, with focus on continued technical and leadership development and positive representation of the company.

Requirements

• Bachelor's degree in a scientific discipline (e.g. chemistry, microbiology).
• 6+ years of direct CRO business-related experience (food or dietary supplement industry preferred).
• Certified food scientist (CFS) preferred.
• Excellent MS Office experience (specifically Excel, Word, Outlook).
• Excellent customer service skills and attention to detail.
• Demonstrated ability to plan, multi-task and prioritize.
• Strong teamwork, communication (written and verbal), and organizational skills.
• Proven ability to work independently.
• Knowledge of other software applications (i.e. SFDC) preferred.
• Strong analytical problem solving skills.
• Ability to communicate effectively with clients and colleagues.
• Positive attitude and sense of urgency.

Nice To Haves

• General knowledge of and ability to work across Eurofins BU lines.
• Ability to learn new tasks quickly.
• Ability to think critically and solve problems efficiently.

Responsibilities

• Serve as the primary technical link between top clients, sales teams, and internal staff.
• Collaborate with business leaders and commercial staff to develop programs and pricing schemes.
• Develop new business by building and maintaining successful relationships with assigned clients.
• Manage all aspects of quote, proposal and RFI development for assigned opportunities.
• Responsible for managing business opportunities of medium to high complexity autonomously.
• Compile proposal responses with Business Leaders, Finance, and Business Development Directors.
• Review proposal requests to ensure full understanding of client requirements.
• Develop creative solutions for inquiries from assigned clients.
• Ensure timely delivery of assigned proposals to clients.
• Use internal sales tools to create and track business opportunities.
• Identify and resolve issues around client inquiry requirements and Eurofins capabilities.
• Maintain knowledge of technical and regulatory environments.
• Execute or facilitate internal and external opportunity management negotiations.
• Promote quality and process improvement needs in key client relationships.
• Train and guide less experienced staff on interpretation of RFP/quote/protocol.
• Perform quality control activities on client deliverables.
• Coordinate internal resources to resolve client service issues.
• Assist with management activities for assigned large clients or complex accounts.
• Engage with industry trade groups for technical and leadership development.

Benefits

• Excellent full time benefits including comprehensive medical coverage.
• Dental and vision options.
• Life and disability insurance.
• 401(k) with company match.
• Paid vacation and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree