Senior Supervisor Claims Team - Supplemental Health Solutions - Remote

The Cigna Group

1d • Remote

About The Position

The Claims Operations Senior Supervisor leads a high-performing team of claims processors to deliver accurate, timely, and compliant work. This role manages daily operations, coaches performance, and drives continuous improvement while meeting business and client goals.

Requirements

• High School Diploma or GED required; Bachelor’s degree preferred.
• 2+ years of experience managing employees in Claims Operations preferred.
• Experience managing Supplemental Health Solutions claims and working with capacity planning preferred.
• Experience using eMOS or metric-driven performance management tools preferred.
• Proven ability to lead teams to meet or exceed quality and productivity goals.
• Strong coaching, communication, and problem-solving skills.
• Ability to manage change, improve processes, and drive results.
• Strong organization, time management, and customer focus.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

• Lead daily operations for a claims processing team of 17–20+ employees.
• Set clear expectations and translate business goals into team actions.
• Coach, develop, and motivate employees with a strong focus on quality, accuracy, and productivity.
• Use eMOS tools and KPI dashboards to track results, identify gaps, and improve performance.
• Partner with capacity planning, resource management, and other stakeholders to meet service, financial, and client commitments.
• Lead change efforts by improving workflows and removing operational barriers.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Partner with HR on staffing, performance management, employee development, and engagement.
• Promote an inclusive, collaborative, and respectful team culture.
• Communicate clearly and effectively in a virtual environment.

Benefits

• At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED