Senior Supervisor - Cargo Operations

United Airlines•Chicago, IL

4d•Onsite

About The Position

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what’s next with us. Let’s define tomorrow together. We’re not just in the business of transporting people. We’re also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options – from Marketing to Finance, Logistics to Data Analytics, and more – you can build a career within a career and gain exposure to so many areas of our airline’s important role in the global supply chain. Join our team and watch your uniquely United career journey unfold. The Senior Supervisor position (Level 5) is a promotion defined by the roles and responsibilities of the Supervisor position (Level 6) but with greater responsibility for team leadership, performance management and administration. Individuals are selected for this role based on high-performance, high-potential and a willingness to lead and develop peers. They have direct oversight of daily operations to ensure the highest level of product delivery in accordance with Company guidelines, the United Leadership Model, and in the spirit of the core4 (safe, caring, dependable, efficient). Focus will be on coaching supervisors and frontline employees plus developing themselves as leaders. Recognized as experts in operational, administrative and technical areas of the operation. Note: This position will work 100% of the time at the Chicago O’Hare Airport with varying hours. This role will be required to travel up to 10% of the time.

Requirements

High school diploma or equivalent
2+ years’ experience in Supervisor (L6) position, proficient in scheduling, payroll and performance management systems to support frontline employees
Knowledge of Cargo Operations policies and procedures
Strong written and oral communication, conflict resolution and decision-making, proficient in appropriate work group and office productivity software (i.e., MS Word, MS Excel, MS PowerPoint, MS Outlook)
Strong written and oral communication skills
Conflict resolution and decision making, with the ability to lead
Regular attendance and punctuality in accordance with United's policies is required
May require working weekends, holidays, and/or shift work
Travel requirement of 10%
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Bachelor's degree and/or 5+ years of equivalent work experience
Experience supervising a unionized workforce
Principles of project management

Responsibilities

Oversee and support the performance of a larger team, zone or cell
Develop and support continuous improvement processes and initiatives
Provide supervisors and frontline with regular coaching, feedback and recognition as appropriate
Provide technical guidance and interpret Company guidelines and procedures to support employees in functional tasks and to ensure that safety, security and service are delivered consistently
Mentoring supervisors and administrative employees
Act as backup for the operation when Manager is on vacation or out of station
Assist in tracking and analyzing departmental performance
Set expectations regarding performance standards for supervisors and frontline employees and gain their commitment in accordance with Company guidelines and union agreements (if applicable)
Lead performance dialogues with employees to review metrics, performance and issue resolution
Address inappropriate behavior and performance issues with coaching and specific feedback
Support investigations (as appropriate) into performance, safety, complaints and other work-related issues
Maintain regular and prompt communication to include attending local meetings, townhalls, RAP sessions, e-mail/voicemail follow-up, and incident reports
Seek cost-reduction opportunities and monitor controllable expenses
Manage projects