Senior Success Architect-Marketing

Salesforce.com, Inc.•Indianapolis, IN

49d

About The Position

The MC Success Architect is a Subject Matter Expert (SME) within our Marketing Cloud product portfolio. We are looking for a passionate technical expert who has significant experience in delivering Marketing Cloud solutions to large enterprise organizations. Success Architects (SAs) are some of our most senior technical experts who provide proactive and reactive Architecture as well as Product Technical expertise. SAs deliver advisory engagements to help maximize customer success and adoption, as well as minimize attrition risk. They partner with key stakeholders at our largest, most complex customers to share their technical thought leadership and inspire the next generation of Digital Marketing Teams. This is an Individual contributor (IC) role.

Requirements

8+ years proven experience in enterprise consulting, including implementing enterprise software solutions in the Marketing/MarTech space
Experience with Salesforce Marketing Cloud Engagement (Email/Mobile) AND one of: Marketing Cloud Personalization OR Marketing Cloud Intelligence OR Marketing Cloud Account Engagement OR similar product
Deep understanding of data modeling, integration architectures, and data governance best practices.
Knowledge of Marketing Cloud Engagement scripting languages (AmpScript, SSJS, GTL, WSProxy)
Experience with system architecture design and integration patterns
Knowledge of Marketing Cloud Engagement Security capabilities and best practices
Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to Executive
Stay up-to-date with emerging marketing, data-related and AI technologies
Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy

Nice To Haves

Experience implementing Salesforce Clouds, Multi-cloud scenarios - Sales, Service, Industries, Marketing or Commerce
Salesforce certifications
Familiarity with Salesforce's technical architecture: APIs, Standard and Custom Objects, APEX
Familiar with Marketing / Personalization platforms
Familiar with AI concepts
Knowledge of Data Management principles and experience with Customer Data Platforms or Data Lakes
Understanding of development tools including SLDS, XML, HTML, SQL, Javascript, JSON, and CSS.
Other business level language skills (e.g. Portuguese, Spanish, Italian, French etc)

Responsibilities

Be a trusted Marketing Cloud Subject Matter Expert for the broader Success Architect organization
Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, DevOps, performance, and solution design specific to Marketing Cloud
Translate complex technical concepts for audiences ranging from Technical, Business to Executive Stakeholders
Identify and evaluate capability gaps for standard product capability or identify creative solutions through customization
Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
Develop and run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Marketing Cloud customers
Build strong relationships with both internal and external business partners, contributing to broader goals and growth