Senior Subscriptions Manager (Remote)

Jobgether

3d•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Subscriptions Manager - REMOTE. In this role, you will have a significant impact on revenue retention within a dynamic Customer Experience organization. Your responsibilities will include managing subscription operations, driving retention strategies, and ensuring data integrity across multiple platforms. You'll collaborate closely with cross-functional teams to monitor renewal processes and churn forecasting while influencing key decisions that protect the company's recurring revenue stream. This position not only drives immediate results but also shapes the future landscape of subscription management.

Requirements

7+ years in SaaS renewals, retention, or subscription management
Experience managing renewals across at least $10M+ in annual recurring revenue
Demonstrated experience forecasting churn and driving retention strategy
Strong analytical mindset with comfort working in CRM and customer health systems
Experience with billing platforms such as Stripe
Ability to navigate sensitive revenue conversations including pricing changes and cancellations
Proven cross-functional operator who can influence without formal authority
Highly detail-oriented with strong executive reporting skills

Nice To Haves

Experience leading or mentoring team members preferred

Responsibilities

Monitor churn daily and maintain a monthly churn forecast
Analyze churn trends and prepare detailed quarterly retention reports identifying patterns and root causes
Proactively identify at-risk accounts and partner with Success to execute save strategies
Lead executive-level exit interviews for larger accounts and coordinate sponsorship outreach when appropriate
Own renewal notices, expiring discounts, and annual subscription workflows
Manage refund requests, credit disputes, and subscription exceptions
Oversee conversion strategies from monthly to annual plans, including pricing and discount recommendations
Ensure subscription data integrity across systems including Salesforce, ChurnZero, and Stripe
Partner with Operations and Finance on pricing changes and plan increases
Contribute to subscription process improvements across CX, Finance, and Operations