Senior Subject Matter Expert, Economics & Country Risk Solutions, Global Intelligence & Analytics

OSTTRA • Virtual, NJ

21d

About The Position

About the Role: Grade Level (for internal use): 10 The Team: Global Intelligence & Analytics (GIA) team resides within the Risk & Valuations Services (RVS) unit of the S&P Global Market Intelligence Division, providing powerful business intelligence solutions for applications including global risk and maritime, global trade and supply chain, economic indicators and forecasts, as well as shipping intelligence. It is an exciting, global, results-oriented, and growing team that works closely together to help enterprise organizations to make better business decisions to support diverse business outcomes. Responsibilities and Impact: Subject Matter Experts provide front-line client support to our valued subscribers of our powerful, complex solutions, as well as their relevant applications in the marketplace. We support specific personas within various industry segments such as corporates, transportation/logistics firms, financial institutions, governments, military and law enforcement agencies, academia and others. You will partner with the commercial sales organization to help support new and existing business by showcasing our solutions within the context of defined business objectives and support the delivery and training of these solutions to end users to help optimize the impact of the investment. Our next successful Subject Matter Expert will take personal ownership of responsibilities like these:

Requirements

• Bachelor’s degree or higher achievement in business administration, economics, international trade or finance from an accredited university or comparable curriculum/work experience.
• Strong communication and presentation skills, both verbal and written, with the ability to document and discuss potentially complex technical concepts to a diverse audience both online and in person.
• Strong troubleshooting/problem-solving skills. The candidate will be highly numerate, meticulous and have strong business analysis skills.
• Excellent interpersonal skills and phone presence; must be able to deal with others in a professional manner and work under varying degrees of pressure and time constraints.
• Ability to work independently while still interacting within an integrated team structure.
• Personal initiative and ability to prioritize and multi-task efficiently and effectively.
• Ability to quickly learn new products/interfaces/processes by both engaging your manager and peers and by indulging in self-learning activities.
• You can deliver specific business outcomes within a defined deadline to specifications.
• You enjoy working directly with decision makers and end users to help them to interpret and apply the intelligence gained from our powerful solutions to make more informed business decisions.
• You like thinking critically about the unique needs at hand and working independently and collaboratively to come up with creative approaches to solve a given pain point or obstacle.
• You take personal satisfaction in the success of supporting business wins without the pressure of a direct quota/commission structure.
• You like the challenge of working in an environment that is ever evolving: enhancing our solutions, refining our processes, adapting our strategy.
• Our most successful Subject Matter Experts master the areas of data analysis, public speaking and presentation development, interpersonal skills including objection handling, probing questions and being able to simplify complex concepts.
• We learn from each other on the job and progress into the role over time through immersion in our company culture and business activities.
• Many of our alumni have progressed their careers into areas such as product management, sales, project management, consulting and others.
• Some opportunities may require occasional domestic and/or regional international business travel.
• Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States.

Nice To Haves

• Although not required, prior professional experiences in similar positions are highly preferred.
• Bi-lingual English/Spanish strongly preferred.
• Experience using time series econometric modeling software such as Aremos, Eviews, or DataInsight highly preferred and relevant for this role.

Responsibilities

• Develop a comprehensive understanding of prospects' and customers' workflows and needs to maximize the benefits of S&P Global solutions.
• Provide tailored demonstrations and training sessions to showcase GIA solutions' value proposition, driving business development, customer usage and product awareness to optimize customers’ workflow.
• Manage escalated customer inquiries and act as point of contact for complex issues that require in-depth knowledge of our products and services. Ensure timely resolution of customer issues while maintaining high satisfaction levels.
• Gain comprehensive knowledge of our data offerings, including sources, methodologies, and applications. Serve as a go-to resource for team members and clients regarding data-related inquiries and best practices.
• Collaborate with clients to understand their specific needs and objectives for dashboard functionalities. Utilize tools and software to design and develop interactive, user-friendly dashboards that provide actionable insights. Ensure that dashboards are tailored to meet regional requirements and preferences for our clients.
• Assist clients in setting up data feeds and troubleshooting related issues, ensuring seamless integration with their systems.
• Collaborate with cross-functional teams to manage client and prospect requests, channel feedback, and improve products and processes to better meet customer requirements.
• Proactively work with the Sales team to help develop client engagement initiatives and increase client retention rate.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees