Senior Strategy Business Partner

Zillow

2d • Remote

About The Position

Zillow's Agent Sales organization empowers real estate professionals with the solutions and technology they need to succeed. The GTM Strategy & Operation team acts as our internal strategy house, architecting business models that deliver value to agents while building sustainable revenue for Zillow. We're seeking a dynamic Senior Strategy Business Partner reports to the Director of Sales Strategy to serve as a trusted advisor to Sales and Customer Success leadership. You'll play a critical role in driving performance optimization, operational excellence, and strategic execution across our Agent solutions portfolio. As a Senior Strategy Business Partner, you'll be the strategic right-hand to segment and channel leaders, helping them exceed performance targets through data-driven insights, strategic recommendations, and operational support. You'll lead critical business rhythms, develop sales plays, drive operational improvements, and serve as a key liaison between CSM leadership and cross-functional partners. This role requires a consulting mindset combined with strong operational expertise. You'll need to structure ambiguous problems, translate complex data into actionable insights, and influence senior leaders through compelling analysis and strategic recommendations.

Requirements

• Education: Bachelor's degree in Business, Finance, Economics, Engineering, or related quantitative field; MBA or advanced degree preferred
• Experience: 8+ years of experience in Management Consulting, CSM Operations, Revenue Operations, or GTM Strategy within Enterprise Software or Technology. Consulting background strongly preferred (strategy consulting experience at top-tier firms is a plus)
• Technical Expertise: Advanced proficiency in Excel modeling and SQL for deep-dive analysis; strong experience with Salesforce, Tableau, and sales analytics platforms
• Executive Communication: Proven ability to deliver clear, compelling presentations to senior leaders, facilitate productive business discussions, and influence strategic decisions through data-driven insights

Responsibilities

• Serve as Strategic Business Partner: Act as trusted advisor to CSM segment/channel leaders, providing insights, recommendations, and operational support to help them exceed performance targets
• Lead Weekly Business Reviews: Own WBR cadence for your aligned segments, driving pipeline management, performance tracking, and forecasting accuracy. Identify gaps, surface opportunities, and provide actionable recommendations to leadership
• Develop and Execute CSM Plays: Partner with Sales and CSM leadership to design and implement CSM plays that drive product adoption, retention, and revenue growth
• Drive Operational Improvements: Identify process inefficiencies, workflow bottlenecks, and productivity barriers. Design solutions and lead cross-functional implementation of operational enhancements that improve sales effectiveness
• Enable Data-Driven Decision Making: Build performance insights conduct deep-dive analyses, and deliver strategic insights on CSM metrics, activation, usage, productivity benchmarks, and leading indicators
• Support Strategic Planning: Provide analytical input and scenario modeling for territory design, headcount planning, and resource allocation decisions
• Partner Cross-Functionally: Collaborate with GTM Strategy, Business Intelligence, Marketing, Product, Finance, and other stakeholders to ensure alignment on strategic initiatives and seamless execution
• Facilitate Performance Management: Analyze performance trends, diagnose root causes of gaps, and develop data-backed recommendations to improve CSM productivity and product adoption

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees