Senior Store Manager

Crafco•Memphis, TN

3d•Onsite

About The Position

Crafco, Inc. is seeking a Senior Store Manager at our Supply Center in Memphis, TN. Crafco Supply Centers are manufacturing & retail stores that make and sell pavement preservation materials and equipment for crack sealing, pothole patching, sealcoating and more. The Sr. Store Manager is responsible for overseeing all aspects of a Crafco Supply Center facility including manufacturing and production, ensuring sales growth, operational efficiency, and a superior customer experience. This role requires a hands-on leader who can manage daily operations, develop and mentor employees, and drive business performance. The Sr. Store Manager collaborates with Operations and Sales leadership to align store-level goals with company objectives while fostering a culture of accountability and excellence. The Sr. Store Manager oversees all personnel, and ensures their proper training, maintains the facility and equipment used for sales, rentals and manufacturing operations, ensures the proper flow of information, and compliance with regulatory and safety requirements. Responsible for the management of all personnel and effectively supplying, warehousing, and manufacturing quality products and services, on time, at the lowest possible cost while maintaining a high level of safety, tidiness and good relations with employees, vendors, and customers. This position offers a competitive salary, and an excellent benefits package including Profit Sharing, Matching 401(k), Health, Life, Dental, Vision, Short- & Long-Term Disability, Holiday, Personal & Sick Pay, Maternity Leave and more.

Requirements

Experience: Minimum of 3 years in retail, sales, or operations management with supervisory experience. Experience in pavement, bridge maintenance, or equipment supply industry or related fields such as construction, asphalt, concrete, or chemicals preferred.
Education: High school diploma or GED required; additional college or technical education is desirable.
Technical Skills: Proficiency in Microsoft Office and have knowledge with ERP systems.
Customer Focus: Ability to address customer needs and resolve issues efficiently.
Communication: Strong verbal and written communication skills to interact with employees, vendors, and customers.
Leadership: Hands-on management experience with a focus on team development and performance accountability.
Regulatory & Industry Knowledge: Knowledge or experience with pavement preservation materials, as well as understanding regulations, warehousing operations, shipping, purchasing, and health, safety, and environmental requirements.
Misc/Other: Able to work occasional overtime or Saturday hours, as needed. Ability for local travel, if needed.

Nice To Haves

Experience in pavement, bridge maintenance, or equipment supply industry or related fields such as construction, asphalt, concrete, or chemicals preferred.
additional college or technical education is desirable.

Responsibilities

Lead and manage store operations, ensuring efficient workflows, inventory accuracy, and adherence to Crafco standards.
Oversight as Store Manger of supply center manufacturing and production operations.
Develop and mentor employees, fostering a high-performance culture and providing training to support career growth.
Ensure an outstanding customer experience through proactive service, relationship building, and problem resolution.
Maintain store merchandising, cleanliness, and inventory levels to optimize sales and operational efficiency.
Monitor and analyze store performance metrics, taking action to address gaps and opportunities.
Identify opportunities to drive sales, and collaborate with Territory Managers to implement business development strategies
Partner with corporate leadership to communicate company initiatives, policies, and procedural changes.
Ensure compliance with safety, loss prevention, and regulatory requirements.