Senior Store Manager | Merchants Location

Knox Area Rescue Minist•Knoxville, TN

5h•Onsite

About The Position

KARM Stores is seeking a Senior Store Manager for our Merchants location. This leadership role is responsible for overseeing store operations, building and developing high-performing teams, and creating a Christ-centered environment for staff, donors, and customers. The Senior Store Manager leads both retail and processing operations while ensuring the store operates efficiently, maintains strong customer service, and reflects the mission and values of KARM Stores. This role is ideal for a strong leader who can balance people development, operational excellence, customer experience, and day-to-day accountability in a fast-paced retail environment.

Requirements

Leadership experience in retail, thrift, production, warehouse, or multi-department operations preferred
Strong ability to lead, motivate, and develop teams
Strong communication, coaching, and conflict-resolution skills
Ability to manage multiple priorities in a fast-paced environment
Strong organizational and administrative skills
Ability to make sound decisions and solve operational challenges
Commitment to excellent customer service and team accountability
Basic computer and reporting skills
Commitment to KARM Stores’ mission, values, and Christ-centered culture
Ability to work on your feet for extended periods
Frequent walking, standing, bending, and lifting throughout the workday
Ability to work in an active retail and processing environment
Ability to lift up to 50 pounds as needed

Responsibilities

Lead the daily operations of the store, including retail and processing functions
Create and maintain a Christ-centered environment for staff, donors, and customers
Lead, coach, and equip team members to support strong store performance
Oversee donation flow, sorting, pricing, store appearance, and customer experience
Ensure the store is open and ready for business on time each day
Manage daily and administrative functions including scheduling, labor tracking, coaching documentation, performance records, and other store operational needs
Train, develop, and support assistant managers and team members
Conduct interviews and participate in hiring decisions as needed
Help ensure new team members receive proper onboarding and training
Attend required trainings, meetings, and development opportunities as scheduled
Communicate store needs, operational concerns, and personnel matters appropriately to the Director of Operations and other leaders
Help identify and resolve issues related to customers, store operations, and team performance
Maintain collaboration between retail and processing departments to ensure efficient workflow
Review staffing and scheduling needs to ensure the store is properly staffed during high-volume periods
Perform other duties as assigned to support store success