DMC Corporate Senior Staff

Human Resources – JTB Americas Group of Companies (JTB Americas, JTB Hawaii, JTB Hawaii Travel, JTB USA, MC&A, Tachibana Enterprises, Travel Plaza Transportation) • New York, NY

59d

About The Position

This position is responsible for providing a wide range of administrative functions, organizational activities, and communications-oriented duties executed in order to coordinate the efficient and cost-effective performance of Planning and Operation.

Requirements

• Possesses 1-2 years of experience in the travel industry, or equivalent skills, in one's expertise.
• Possesses basic knowledge and skills to perform day-to-day responsibilities but requires close supervision.
• Driver's License

Responsibilities

• Issues and mails out Voucher for some Suppliers.
• Issues 2nd and past due invoices (determination and payment request of sales price and refund amount).
• Prepares itinerary and other documents for group guides and escorts.
• Assists group onsite operations when necessary (hotel check-in, restaurant assist, bus dispatch, etc.).
• Handles each accident at the time of occurrence and reports to Management.
• Makes modifications such as trip schedule changes (Delays, Return to Japan).
• Makes calls to Emergency Contacts in Japan.
• Manages irregular incidents such as flight delays, cancelations, and other irregularities under Management supervision.
• Reports to related agencies and suppliers in a timely manner.
• Answers questions from clients regarding various matters and inquiries, etc.
• Settles A/R as needed
• Solves customer issues and complaints and makes summary reports to superiors.
• Provides feedback and makes suggestions on solutions on issues and communicates with related internal departments for improvement.
• Provides feedback to related suppliers.
• Reports customer feedback to Management.
• Promotes on-tour sales and controls A/R for the sales.
• Controls guide service quality.
• Proposes sales material and increases the profits.
• Assists and accompanies with the specific group.
• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Performs special projects and other miscellaneous duties as assigned by your superiors.
• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to your superiors for solutions.
• Maintains good communication with your superiors, office staff members and outside contacts.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed