Senior/Staff User Enablement Specialist (ACF)
About The Position
Skylight is seeking an User Enablement Specialist to support a federal organization as it modernizes a suite of technology systems used nationwide to deliver critical services. This role is embedded within a growing ecosystem of modern digital products that are replacing legacy platforms at a program within the Administration for Children and Families. The specialist will ensure users across government staff, service providers, and partner organizations can successfully adopt new tools, workflows, and ways of working — with minimal disruption and maximum impact. This is a hands-on enablement role at the intersection of training, service delivery, user support, and product development. You’ll work closely with product teams, government stakeholders, and end users to translate complex systems into usable, well-supported experiences.
Requirements
- Demonstrated experience onboarding users to complex digital systems or platforms
- Strong facilitation and communication skills with both technical and non-technical audiences
- Experience creating clear documentation, guides, and instructional materials
- Comfort working in agile or iterative delivery environments
- Ability to manage multiple workstreams across products and stakeholders
- Ability to design and deliver tailored training programs using instructional design techniques for adult learners
- Ability to evaluate training effectiveness using appropriate measurement techniques
- Strong organizational and project management skills
- Excellent presentation and interpersonal skills
- Ability to collaborate and build relationships with multiple stakeholders
- Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients)
- A passion for creating better public outcomes through great government services
- A mindset and work approach that aligns with our core values
Nice To Haves
- Familiarity with Palantir’s Foundry platform
- Familiarity with enterprise platforms such as Salesforce or similar ecosystems
- Experience facilitating UAT or usability testing
- Background in service design, UX, or human-centered design
- Experience working with large, distributed user populations
- Prior experience working in the civic tech space
- Experience working in a remote-team environment
Responsibilities
- Design and deliver end-user onboarding strategies that support transitions from legacy systems to modern applications
- Develop onboarding and training materials focused on jobs-to-be-done and real user workflows
- Provide hands-on support during new product launches, major feature releases, and adoption milestones
- Plan and facilitate live and recorded training sessions for diverse user groups
- Create, maintain, and continuously update training assets (SOPs, guides, videos, walkthroughs) in plain language
- Maintain accessible, well-organized libraries of onboarding and training content for ongoing reference
- Coordinate user access provisioning, permissions, and readiness for training and UAT
- Design and manage lightweight feedback mechanisms across onboarding, training, releases, and UAT
- Synthesize user feedback into actionable insights, escalating recurring issues and critical blockers
- Collaborate with cross-functional product teams through Agile ceremonies, demos, and planning to align adoption efforts
Benefits
- Medical insurance, dental insurance, vision insurance
- Short-term and long-term disability insurance
- Life and AD&D insurance
- Dependent care FSA, healthcare FSA, health savings account
- Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
- Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays
- Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents
- Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
- Business development / sales bonuses
- Referral bonuses
- Annual $2,000 allowance for professional development
- Annual $750 allowance for tech-related purchases
- Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)
- Dollar-for-dollar charity donation matching, up to $500 per year
- Flexible, remote-friendly work environment
- An environment that empowers you to unleash your superpowers for public good
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
