Senior Staff Technical Success Manager, AI SIEM & Observo

SentinelOne

94d • $157,600 - $197,000

About The Position

We are looking for a Technical Success Manager (TSM) to join our team and help deliver exceptional post-sales experiences for our customers. This role blends technical expertise, project management, and relationship management to drive successful deployments, accelerate time-to-value, and support ongoing adoption and growth. As a TSM, you will act as both a technical advisor and deployment facilitator, ensuring our customers achieve success throughout onboarding, deployment, and beyond.

Requirements

• 5–7+ years in enterprise software with a strong focus on SIEM or cybersecurity data platforms, with experience in Technical Success, Professional Services, Implementation, or related field services.
• Experience with AI/ML-driven security solutions, log management systems, and observability pipelines.
• Strong background with tools such as Splunk, Elastic, Snowflake, Datadog, or similar observability/SIEM platforms.
• Strong background in cybersecurity, SOC operations, and enterprise security architecture.
• Hands-on experience with Windows, MacOS, Linux, and containerized environments (Kubernetes preferred).
• Proficiency in data querying languages (SQL, SPL, KQL, etc.), automation (APIs, scripting), and parsing (RegEx).
• Excellent project management and stakeholder communication skills.
• Ability to thrive in fast-paced environments and align technical initiatives with strategic customer outcomes.

Nice To Haves

• Direct experience with next-gen SIEM platforms or observability solutions.
• Familiarity with AI/ML-based anomaly detection, large-scale log ingestion, and cloud-native observability.
• Ability to act as a strategic advisor bridging SecOps, DevOps, and ITOps teams.
• Demonstrated success driving adoption of AI or data-intensive platforms in enterprise environments.
• Embodies the SentinelOne values: Trust, Accountability, OneSentinel, Relentlessness, Ingenuity, and Community.

Responsibilities

• Act as both a technical advisor and deployment facilitator, ensuring customers unlock the full value of SentinelOne’s AI SIEM and observability platform.
• Lead enterprise customers through complex deployments that involve data ingestion, pipeline integration, and AI-driven correlation engines.
• Partner with Customer Success Managers, Professional Services, Product Management, and Support to ensure seamless rollout and adoption.
• Collaborate with Service Delivery Partners, enabling them to provide the same level of service to our customers.
• Act as a trusted advisor, helping customers translate data observability and AI insights into measurable security and business outcomes.
• Provide proactive resources, best practices, and enablement for log management, query optimization, and AI-powered threat detection.
• Serve as the customer’s advocate internally, ensuring the evolving needs of SIEM and observability customers are met.
• Guide customers through deployment cycles, including log ingestion, API integrations, observability pipelines, and SIEM correlation rules.
• Provide expertise in security data architecture, observability pipelines, and AI-driven threat detection/response.
• Build strong relationships with customer CISOs, SOC leads, and platform engineers; communicate risks and ensure measurable outcomes.
• Partner with Engineering and Product teams to influence roadmap priorities based on customer adoption trends and use cases.
• Act as the customer’s technical point of contact during critical incidents, ensuring rapid resolution and effective communication.
• Deliver webinars, workshops, and technical documentation tailored to AI SIEM and observability adoption.
• Provide regular reporting on data adoption metrics, log pipeline efficiency, and SIEM rule utilization.
• Collaborate with Sales & SEs to align services scope for complex deployments involving observability and AI SIEM.

Benefits

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
• Unlimited PTO
• Industry leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events including regular happy hours and team building events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees