Senior Staff Technical Program Manager
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About The Position
The Unified Technology Program Management Office (PMO) delivers cross-functional programs across the company's most critical and complex functions – Product and Platform Release Management, Release Big Rocks, Platform Engineering, Global Cloud Infrastructure, Regulated Markets, Cloud Security, M&A, and other critical strategic programs. Release Management delivers all new product releases at ServiceNow on-time and with high-quality. We own release delivery across all channels (family, store, out of band) including managing the entire lifecycle from Planning for a new release – through Development and Hardening phases – to partnering with Go-to-Market Product Readiness to ensure the organization is ready to Support, Sell, and Implement every new release. As a Senior Staff Technical Program Manager, you will manage large, complex release programs from start to finish. You will provide a proactive, strategic perspective on process improvements and a tactical view of daily progress and issues. Your primary focus will be engineering, but your responsibilities will include cross-functional coordination. Each day you will exercise critical skills such as conflict resolution, cross-team collaboration, and asking and answering questions with precision. You'll work in a fast-paced environment to bring your programs to life and see them through to successful completion, cultivating collaboration and driving business outcomes. You'll think strategically while driving tactical execution of large cross-organizational programs, from initial conception, through program development, delivery, and transition to operations. The successful candidate is a result-oriented, self-starter with an established, documented ability in engineering program management and operations.
