Senior Staff Technical Program Manager

Fanatics • New York, NY

5h

About The Position

At Fanatics Betting & Gaming (FBG), we're not just creating a world-class sportsbook — we're building a secure, scalable, and forward-thinking platform that powers passionate sports fans everywhere. Our mission includes driving technical excellence, ensuring compliance, and delivering high-impact features that keep us ahead of the curve in a tightly regulated industry.
As a Senior Staff Technical Program Manager (TPM) – SRE & Operational Excellence, you will lead our Incident Management and Operational Excellence functions, in partnership with our senior engineers. In this role, with a goal to reduce downtime, improve processes around system reliability, and move the maturity needle in our org for scaled engineering best practices. This role has a strong focus on our internal tech enablement functions and teams, with a relentless focus on helping us become as efficient as possible in modern software best practices.

Requirements

• 7+ years of TPM experience
• 10+ years of working directly w/ Software Engineering Teams
• Experience managing SRE or SRE-Similar programs with a goal of creating Reliability and High Availability through scale.
• Demonstrated knowledge of SRE principles, Operational Excellence Engineering best practices, and software development lifecycles.
• Excellent written and verbal communication skills, with the ability to translate complex technical issues for non-technical stakeholders.
• Strong technical background in cloud platforms, distributed systems, and enterprise software.
• Experience managing large scale development efforts using various tracking tools (ex. Confluence/Jira)
• Experience reviewing logs or using telemetry tooling for understanding hot spots in the system.
• Experience with many SDLC Methodologies

Nice To Haves

• Experience within a scaled engineering org supporting high uptime requirement applications like finance, cloud computing, healthcare. Bonus if you’ve worked within an organization that runs multiple P&L Verticals and shared services domains (I.e. Amazon and within Amazon Music needing to utilize a shared payment services)
• Experience driving a Core Engineering Operational Excellence Programs, focused on continuous improvement against aggressive SLAs, SLOs, SLIs
• Experience in a Microservice based architecture, inclusive of the setup and utilization of pipelines enabled for a CI/CD framework
• Experience in a Scaled Agile organization that utilizes Scrum Methodology
• Comfort working in fast-paced, dynamic environments with shifting priorities.
• Strong analytical skills and experience with data-driven reporting and KPIs.

Responsibilities

• Take a context driven approach to driving technical programs by developing a deep understanding of Fanatics Betting and Gaming’s goals and desired outcomes.
• Drive and improve effective incident response protocols company-wide. Lead post-incident retrospectives, with an aim at teaching others how to fish, to ensure consistent root cause analysis and follow-through on all preventative actions.
• Build strong relationships with internal stakeholders, inside and outside of Engineering, and collaborate with leaders to prioritize technical efforts that will move forward our operational excellence and incident management programs
• Communicate, develop, and implement a data-driven strategy, approach, and roadmap for technical program management needs.
• Remain current on technology and trends in engineering.
• Must be open to occasional travel to Fanatics Betting & Gaming offices and other locations for conferences, events, meetings, and team building activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed