Senior Staff Technical Program Manager, Taxonomy, Customer Support
ServiceNow•Orlando, FL
460d
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About The Position
The Senior Staff Technical Program Manager for Taxonomy in Customer Support at ServiceNow is responsible for defining and developing a comprehensive taxonomy strategy that aligns with case management, knowledge management, and customer experience strategies. This role involves leading the implementation of support taxonomies, training the Customer Support organization, and advocating for design thinking methodologies throughout the product and process development lifecycle. The position requires a proactive approach to problem-solving and the ability to work on complex, high-priority initiatives while meeting tight deadlines.
