Senior Staff Strategic Program Manager

ServiceNow • Southfield, MI

1d • Remote

About The Position

Team & Role At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are advocates responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful experiences. Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating operational efficiencies. What you get to do in this role: Operates with a high-degree of autonomy, seeks to address long-standing organizational opportunities, and effects change within design and our cross-functional partner orgs. To address organizational opportunities, you’ll define an end-to-end plan, engage with executive stakeholders, drive root cause analysis, implement solutions and monitor effectiveness of solutions. You’ll implement scalable processes or solutions that help us effectively plan and manage multiple projects to meet our objectives Contribute to the development of the program management function. Share back successful practices, frameworks, tools, and lessons learned that have worked in your Program. Identify connections and reconcile possible collisions between different stakeholders. Ensure transparency, alignment and clear communication of program status and overall resourcing across the portfolio to key stakeholders. Develop and maintain governance processes including steering committee operations, approval workflows, risk management protocols, and compliance checkpoints to ensure consistent oversight and strategic alignment

Requirements

• Leads challenging, innovative and productive conversations to solve critical challenges in both strategic and tactical circumstances.
• Models change agent behavior by coaching others to solicit buy-in, promote and communicate new scalable solutions to improve execution processes across our organization and beyond.
• Educates cross-functional peers about their discipline and advocates for its value
• Actively shares knowledge and expertise with others to ensure diversity and inclusion with the goal of elevating colleagues, teams, and community of practice
• Experience working on and managing large projects or programs with cross-functional teams.
• Deliver solutions and strategies while mitigating or removing obstacles.
• Experience utilizing software to keep projects organized, track metrics, and report on progress.

Nice To Haves

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of strategic project/program management experience in mid/large size SaaS companies

Responsibilities

• Operates with a high-degree of autonomy, seeks to address long-standing organizational opportunities, and effects change within design and our cross-functional partner orgs.
• Define an end-to-end plan, engage with executive stakeholders, drive root cause analysis, implement solutions and monitor effectiveness of solutions.
• Implement scalable processes or solutions that help us effectively plan and manage multiple projects to meet our objectives
• Contribute to the development of the program management function.
• Share back successful practices, frameworks, tools, and lessons learned that have worked in your Program.
• Identify connections and reconcile possible collisions between different stakeholders.
• Ensure transparency, alignment and clear communication of program status and overall resourcing across the portfolio to key stakeholders.
• Develop and maintain governance processes including steering committee operations, approval workflows, risk management protocols, and compliance checkpoints to ensure consistent oversight and strategic alignment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees