Senior Staff Software Engineer

ServiceNow • Atlanta, GA

2h • Remote

About The Position

This role exists because our team is growing to support the increasing scope of our next generation of learning platforms — building scalable, AI native learning experiences across ServiceNow University for customer and employee enablement. If strategizing and building AI powered experiences with a fast phased innovation cycle to increase developer productivity with newer technology excites you, come join us.
Here's what that looks like day-to-day:

Requirements

• 12+ years of Full Stack Development (expertise in end-end enterprise grade application development, maintenance, & deployment covering all platform and UI/UX aspects).
• Proficient in modern UI frameworks such as Angular, React, Vue with strong JavaScript development skills.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the developer productivity (Usage of Open AI, Windsurf, Cursor etc.)
• Exposure to or hands-on experience with GenAI solutions, including Retrieval-Augmented Generation (RAG), Large Language Models (LLMs), or Agentic AI systems.
• Experience working across multiple technology stacks, including: Messaging Systems: Kafka, Dell Boomi Monitoring Tools: Splunk, Catchpoint Web Infrastructure: API Gateways, CDNs Cloud Platforms: Azure, AWS
• Advanced knowledge of data structures, algorithms, design patterns, and software performance tuning.
• Advanced experience working with relational databases including development, troubleshooting and performance optimization.
• Demonstrated ability to lead multiple projects with material technical risk across teams and processes; may serve as a functional lead or technical owner.
• Operate with a high degree of autonomy and ownership, acting as a force multiplier by identifying and solving ambiguous customer problems.
• High-quality organizational and leadership skills, with the ability to strongly influence solution decisions without authority.
• Strong communication skills with the ability to showcase merits of technical solutions with clarity to stakeholders and leadership.

Nice To Haves

• Experience in end-end Custom Application development on ServiceNow platform is a plus.

Responsibilities

• Own design and implementation through test automation — on high-quality, clean, and scalable applications built on the ServiceNow AI Platform within the Connected Customer Experience (CCX) organization.
• Develop across the full stack of modern web technologies including JavaScript, React, AngularJS, HTML, CSS, SQL, and AI-integrated products.
• Drive AI-powered learning experiences by contributing to the integration of next-generation features such as RAG-informed learning tools and LLM-supported user experiences across ServiceNow University, employee learning, and sales enablement platforms.
• Contribute to scalable architectural decisions that support the long-term growth of our learning platforms, ensuring systems are built to evolve with the organization's expanding vision.
• Accelerate delivery by operating as a force multiplier within a dedicated workstream — identifying and solving ambiguous problems with autonomy, and helping the broader team meet key release milestones.
• Collaborate with CCX Product Owners, Solution Architects, and stakeholders to translate complex business requirements into elegant technical solutions that delight customers and end users.
• Lead and inspire fellow engineers through design thinking, prototyping, and a culture of innovation — helping the team find smarter, faster ways to build.
• Champion engineering excellence within a Scrum-based Agile environment, holding a high bar for reusability, componentization, and performance.
• Communicate technical merit clearly to both engineering peers and non-technical stakeholders, influencing solution decisions and strategic roadmaps without relying on formal authority.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed