Senior Staff Software Engineer

ServiceNow•Santa Clara, CA

12d

About The Position

We are a strategic innovation group focused on building intelligent, conversational experiences that transform how users interact with enterprise systems. The team is responsible for delivering AI-powered search and agentic workflows that enhance productivity, streamline operations, and improve user satisfaction across IT, HR, and customer service domains. What you get to do in this role: Design and develop conversational AI agents that guide users through complex workflows like change management, onboarding, and incident triage. Build intelligent search capabilities using LLMs to deliver context-aware results. Contribute to agentic systems that automate browser and voice-based tasks without APIs. Collaborate with cross-functional teams to deliver scalable, secure, and high-performance AI solutions. Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of experience with Java or a similar OO language
Passion for JavaScript and the Web as a platform, reusability, and componentization
Advanced knowledge with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
Experience with any of the modern UI frameworks like Angular, React or Vue
Advanced knowledge experience working with relational databases including development, troubleshooting and performance optimization.
Experience with multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks or service–oriented architecture
Capability to manage multiple projects with material technical risk across teams and processes; may serve as a functional lead or technical owner
Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
Understanding software quality principles including reliability, observability, and production readiness.
Ability to troubleshoot complex systems and optimize performance across the stack.
Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency.
Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems

Responsibilities

Design and develop conversational AI agents that guide users through complex workflows like change management, onboarding, and incident triage.
Build intelligent search capabilities using LLMs to deliver context-aware results.
Contribute to agentic systems that automate browser and voice-based tasks without APIs.
Collaborate with cross-functional teams to deliver scalable, secure, and high-performance AI solutions.
Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
Contribute to the design and implementation of new products and features while also enhancing the existing product suite
Be a mentor for colleagues and help promote knowledge-sharing