Senior Staff Representative - IFE Field Support

United Airlines•Chicago, IL

19h•$87,780 - $114,376

About The Position

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. Job overview and responsibilities Supports field technicians and provides expertise and oversight on chronic, complex, and repeat troubleshooting and repair needs (In Flight Entertainment/WIFI/Cabin Systems) Provides in-station support to facilitate first time fix plans, including chronic aircraft, from a technical standpoint Also collaborates heavily with Service Engineering, Maintenance Control, and indirectly OEM's, including Panasonic, ViaSat, Thales, Gogo, Boeing, and Airbus The position also engages in the design and upkeep of robust tracking and reporting databases to help identify trends and expedite repairs Must be willing to travel for job duties Manage inflight entertainment failures by coordinating with planning and parts logistics Daily reports, tracking chronic items, managing the WIFI desk, coordination with planning and maintenance control Provide technical solutions to increase passenger experience for zonal failures Proactively collect, prioritize, and analyze data to provide reports and solutions based on trends, across multiple projects and programs Technical support for MRO station: retrofit, aircraft checks, component, and tooling movement Support cabin systems while providing solutions to technical and diagnostic tooling support Coordinate with engineers and support avionics department with onboard loadable components (OBLS), focusing on ATA chapters CH23/CH25/CH33/CH34/CH44 Inductions: New aircraft deliveries from Boeing/Airbus Aircraft recovery: software load as well as retrofit support of software testing at the vendor facilities This position is available in (ORD) Chicago and (CLE) Cleveland only.

Requirements

Bachelor’s degree or equivalent work experience
FAA A&P Certificate
This is a DOT Sensitive Position Valid Driver’s License is required
5 + years of experience
Knowledge of various inflight entertainment systems
Cabin systems familiarization
Knowledge of Engineering documents for process improvement
Ability to perform in a fast-paced environment
Excellent communication skills with demonstrated ability to coordinate and manage cross-functionally
Able to independently complete tasks and provide timely updates
Fast learner with ability to take remote learning and web-based classes
Able to capture anomalies based on frequent vendor Audits
The ability to access elevated aircraft areas via ladders, lift trucks, boom lifts and other devices
The strength to lift 50 pounds, physical flexibility, and the ability to work in confined spaces
You must be available for any shift within a 24/7 operation, weekends, and holidays
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Master’s degree in Aeronautical or Electrical Engineering
FCC license
MRO Experience with Install, Service and retrofit
Aircraft Systems knowledge
Knowledge of Excel macros, and VBA coding for database applications

Responsibilities

Supports field technicians and provides expertise and oversight on chronic, complex, and repeat troubleshooting and repair needs (In Flight Entertainment/WIFI/Cabin Systems)
Provides in-station support to facilitate first time fix plans, including chronic aircraft, from a technical standpoint
Collaborates heavily with Service Engineering, Maintenance Control, and indirectly OEM's, including Panasonic, ViaSat, Thales, Gogo, Boeing, and Airbus
Engages in the design and upkeep of robust tracking and reporting databases to help identify trends and expedite repairs
Manage inflight entertainment failures by coordinating with planning and parts logistics
Daily reports, tracking chronic items, managing the WIFI desk, coordination with planning and maintenance control
Provide technical solutions to increase passenger experience for zonal failures
Proactively collect, prioritize, and analyze data to provide reports and solutions based on trends, across multiple projects and programs
Technical support for MRO station: retrofit, aircraft checks, component, and tooling movement
Support cabin systems while providing solutions to technical and diagnostic tooling support
Coordinate with engineers and support avionics department with onboard loadable components (OBLS), focusing on ATA chapters CH23/CH25/CH33/CH34/CH44
Inductions: New aircraft deliveries from Boeing/Airbus
Aircraft recovery: software load as well as retrofit support of software testing at the vendor facilities