Senior Staff Product Manager, QuickBooks CRM

Intuit • Mountain View, CA

122d

About The Position

The Quickbooks CRM team delivers on the core customer benefit of growing their revenue and improving their lead to customer conversion rate. As Senior Staff PM, you'll be responsible for increasing SMB revenue growth through core customer management features directly impacting their ability to deepen their customer relationships. You're the perfect fit for this role if you like to find ways of delivering massive customer benefit that add business value while surprising and delighting new users. Come join our tight-knit family of 6 sharp product managers, 6 brilliantly creative designers, and 30+ kick-ass engineers and deliver the most impactful work of your career!

Requirements

• 8+ years designing and delivering world-class software products in a Product Management role
• Demonstrated experience managing the end-to-end product lifecycle for consumer or enterprise offerings
• Ability to develop and execute a successful product roadmap
• Experience with Agile development and methodologies
• Proven expertise leading cross-functional teams that together launch on-time and on-budget desktop, web or mobile software product offerings
• Strong project management skills, including the ability to think and lead complex projects simultaneously
• Successful history of delivering customer-driven products designed to create a great customer experience
• Strong A/B Testing and Data-Driven product management skills
• BS or BA Degree preferred or equivalent work experience

Responsibilities

• Working closely with design partners to conduct customer research and craft experiments to test leap of faith assumptions before investing in full builds.
• Leveraging user data to streamline workflows through AI lead scoring and relationship/sales insights.
• Building a product strategy for the new offering/capability that drives excitement across the organization and rallies partner teams around the mission.
• Working with customers to create innovative solutions to the core workflow management problem that service-based SMBs face.
• Driving technical advancement and managing the business tracks of work with a full stack engineering team.
• Designing and bringing to market revenue-generating, customer-driven software products.
• Identifying market opportunities through customer research and insights.
• Prioritizing customer needs and developing product roadmaps to meet customer expectations.
• Leading, creating, and launching market-leading product offerings in partnership with sales, marketing, engineering, user experience, and support.
• Owning the product lifecycle from requirements gathering through production and release.
• Building products that deliver great customer experiences.
• Focusing on growth hacking, achieving product-market fit, and building growth loops for QuickBooks Online.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree