Senior/Staff/Principal User Researcher (HHS)

Skylight-posted about 3 hours ago
$150,000 - $230,000/Yr
Full-time • Senior
Remote
51-100 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

At Skylight, user researchers play a critical role in planning, designing, and carrying out research activities with users to help teams gain a deep understanding of the people that use government services. This research informs policy, service, content, and interaction design so that government services work well for users and achieve policy intent.

  • Develop research plans (e.g., what methods to use) in alignment with the strategic context of the project
  • Find and connect with good user research participants
  • Apply a mix of quantitative and qualitative user research techniques (e.g., user interviews, contextual inquiry) to gain a greater understanding of user needs
  • Clearly communicate research findings with internal and external collaborators
  • Translate research findings into service/product design hypotheses
  • Employ usability testing to validate those hypotheses
  • Guide the direction of the service/product and continually advocate for users
  • Collaborate with others as part of a cross-functional team that includes product managers, product designers, engineers, and other functional specialists
  • Maintain organized, well-written documentation throughout the research process
  • Ability to align user research activities with organizational strategy and objectives
  • Can correctly apply a wide-range of user research methods at different stages of the product life cycle
  • Understand how to include all kinds of users in appropriate research activities to help teams deliver accessible services
  • Can turn research data into clear findings that inform decisions
  • Ability to help colleagues better understand the social and technological context for government services (e.g., how digital technology is changing user behavior)
  • Possess an understanding of the different technologies and technical roles within a multidisciplinary team used to build and operate digital services
  • Can apply user-centered design practices within the context of an agile, multidisciplinary team
  • Ability to work effectively in a professional services environment
  • Passion for improving public outcomes through great government services
  • A mindset and work approach that align with Skylight’s core values
  • Prior experience working in the civic tech space
  • Experience working in a remote-team environment
  • Medical insurance, dental insurance, vision insurance
  • Short-term and long-term disability insurance
  • Life and AD&D insurance
  • Dependent care FSA, healthcare FSA, health savings account
  • Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
  • Paid time off, including 20 vacation days, 11 federal holidays, and flexible sick leave
  • Up to 12 weeks paid time off for all eligible new birth, adoption, or foster parents
  • Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
  • Business development / sales bonuses
  • Referral bonuses
  • Annual $2,000 allowance for professional development
  • Annual $750 allowance for tech-related purchases
  • Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)
  • Dollar-for-dollar charity donation matching, up to $500 per year
  • Flexible, remote-friendly work environment
  • An environment that empowers you to unleash your superpowers for public good
Track Jobs with Teal

Job Search Resources

•
AI Resume Builder
•
Resume Examples
•
User Researcher Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service