Principal Service Designer (HHS)

Skylight

5d•Remote

About The Position

At Skylight, service designers connect human, digital, and organizational interactions to improve how government delivers services. They frame problems, uncover opportunities, and create practical solutions that bring measurable outcomes for the public. As a service designer on this project, you’ll work across disciplines to translate strategy into real improvements. You’ll conduct research, synthesize insights, and create service blueprints that guide implementation. Just as importantly, you’ll prepare federal teams to sustain these improvements by sharing knowledge and practices that last — from training and enablement to reusable tools like templates, playbooks, and decision records.

Requirements

Experience applying service design methods to improve services and organizations
Ability to conduct and synthesize research to uncover needs and guide design
Experience creating artifacts such as service blueprints, prototypes, or workflows to translate insights into implementation
Familiarity with accessibility requirements such as Section 508 and inclusive design practices
Strong facilitation and collaboration skills to influence stakeholders and align teams
Clear communication skills with executives, stakeholders, and delivery teams
Commitment to equipping federal teams with documentation, training, and mentoring so improvements last beyond the contract
Ability to work effectively in a professional services environment
Passion for improving public outcomes through great government services
A mindset and work approach that align with our core values

Nice To Haves

Experience delivering modernization in civic tech, government, or other highly regulated sectors
Familiarity with security and compliance contexts such as Authority to Operate (ATO) processes
Experience working effectively on hybrid or distributed teams

Responsibilities

Lead service design strategy and planning to shape high-impact engagements
Conduct research and synthesize findings into actionable insights and service blueprints
Generate and test ideas through prototyping and experimentation to validate outcomes
Partner with product, engineering, design, and data teammates to turn concepts into implemented solutions
Ensure accessibility, security, and compliance are embedded from the start, including Section 508 of the Rehabilitation Act (Section 508) standards
Define success measures and make progress visible with clear metrics and reporting
Facilitate workshops, create toolkits, and coach government partners to sustain improvements
Help federal teams sustain improvements by delivering training and enablement, and by leaving behind reusable resources such as templates, playbooks, and decision records

Benefits

Medical insurance, dental insurance, vision insurance
Short-term and long-term disability insurance
Life and AD&D insurance
Dependent care FSA, healthcare FSA, health savings account
Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays
Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents
Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
Business development / sales bonuses
Referral bonuses
Annual $2,000 allowance for professional development
Annual $750 allowance for tech-related purchases
Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)
Dollar-for-dollar charity donation matching, up to $500 per year
Flexible, remote-friendly work environment
An environment that empowers you to unleash your superpowers for public good