Senior Staff Network Automation Engineer - Reliability Operations - Federal

ServiceNow • San Diego, CA

82d • $146,400 - $256,200

About The Position

This position will include supporting our US Federal & Public Sector customers. The role requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards), which includes a credit check, criminal/misdemeanor check, and a drug test. Employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens, or US Permanent Residents holding a green card will be considered. The role involves keeping the ServiceNow cloud running and writing the code that makes it automatic. The Cloud Network Services (CNS) team designs, delivers, and operates the global infrastructure behind ServiceNow products. The Network Reliability & Resiliency (NR2) team focuses on reducing mean time to mitigate and remediate by building automation, not runbooks. The position is flexible within U.S. time zones with periodic data center/site visits as needed. The on-call duty includes a rotating pager for production incidents, with a strong focus on automation to reduce pages.

Requirements

• Hands-on operator who codes: you've automated network deployment/ops and reduced pages with your software.
• 10+ years of experience building and running large internet or data center networks; you're at ease designing, reviewing, and operating at scale.
• Expert in routing & traffic engineering: comfortable with BGP/OSPF/ISIS and modern packet forwarding architectures; you debug at L3/L4 with packet captures when it matters.
• Strong Python (or Go) plus experience with IaC and CI/CD; you default to 'code first' over manual change.
• Calm under pressure: you've led high-stakes incidents and turned learnings into permanent fixes.
• Excellent communicator & partner: you work fluidly with SRE, program managers, and globally distributed peers.
• Curiosity for how AI can streamline workflows and decision-making in network operations.

Nice To Haves

• Experience integrating vendor ecosystems (e.g., Palo Alto, Juniper, Cisco) into unified automation frameworks.
• Familiarity with service load balancing (L4/L7), MPLS, and large-scale edge patterns.

Responsibilities

• Own the lifecycle of production IP networks—design, engineering, implementation, and operations escalation—with a bias to automate everything you touch.
• Architect and evolve highly available, hyper-scale network segments; drive from concept through launch and long-term reliability.
• Lead with code: build tooling in Python/Go/Bash; ship IaC (Terraform/Ansible) and CI/CD to make changes safe, fast, and observable.
• Instrument SLIs/SLOs, shrink MTTR, and eliminate classes of incidents via automation, config hygiene, and safe change patterns.
• Run or advise bridges for complex outages; perform detailed diagnosis; drive deep, blameless learnings into automated prevent/restore paths.
• Review, test, and rollout network changes with progressive delivery and automated verification.
• Coach engineers across networking and software; model high standards in design docs, code reviews, and post-incident reviews.

Benefits

• Base pay of $146,400 - $256,200, plus equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan and family leave programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services