Senior/Staff Content Designer, Technical (HHS)

Skylight

117d • $90,000 - $230,000

About The Position

At Skylight, content designers work on cross-functional teams to strategize and advocate for user-centered content practices, plain language, and inclusivity, all while delivering on business objectives. The work can range from a standalone piece of content, to supporting an end-to-end service journey. Content designers also help design content governance strategies and workflows in a user-centered context.

Requirements

• Able to advocate for the value of a content-driven approach through actions such as training and guiding your team and stakeholders on content design best practices
• Can think strategically about the role of content, including how it impacts the overall business and how users experience a product or service
• Able to take an evidence-based, decision-making approach to content design through actions such as testing your hypotheses with users
• Able to apply best practices for writing user-centered content, from producing microcopy to defining content standards and style guidelines
• Possess or able to acquire basic tech skills, such as editing website content directly using markup languages (e.g., HTML)
• Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients)
• Passion for creating better public outcomes through great government services
• A mindset and work approach that aligns with our core values
• Ability to travel for work from time to time

Nice To Haves

• Prior experience working in the civic tech space
• Experience working in a remote-team environment

Responsibilities

• Improve government services by tailoring pertinent information to the needs of their users
• Research, edit, write, and organize content describing government programs and initiatives
• Write clear, usable, and accessible text in plain language
• Set the tone for content and develop a unified voice
• Write UX copy (e.g., user interface copy, microcopy, error messaging, notifications, in-product copy) for government applications
• Test content with users and make adjustments based on user feedback
• Offer recommendations on how to deliver a consistent, sustainable and standards-driven content strategy across projects, services, and products
• Plan and facilitate content strategy workshops and brainstorming sessions

Benefits

• Medical insurance, dental insurance, vision insurance
• Short-term and long-term disability insurance
• Life and AD&D insurance
• Dependent care FSA, healthcare FSA, health savings account
• Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
• Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays
• Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents
• Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
• Business development / sales bonuses
• Referral bonuses
• Annual $2,000 allowance for professional development
• Annual $750 allowance for tech-related purchases
• Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)
• Dollar-for-dollar charity donation matching, up to $500 per year
• Flexible, remote-friendly work environment
• An environment that empowers you to unleash your superpowers for public good

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 51-100 employees