Senior Staff Architect - Digital Workplace

American Express•New York, NY

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Digital Workplace Team at American Express is entering into a new phase of technology transformation driven by opportunities to improve Colleague experience, raise productivity and collaboration, and drive operational efficiency of all service and infrastructure operations. If you have the talent and desire to deliver innovative products and services at a rapid pace, with hands on experience and critical thinking, in areas of productivity and collaboration software suites, endpoint computing and security, mobile platforms, data management and analytics, and software engineering, join our architecture team to help with our transformation journey! This individual will architect strategies and approaches for Digital workplace technologies including Mobile platforms, endpoints running Windows, MAC OS X, Digital experience management, site reliability engineering and automation tools. Don't miss this great opportunity to be the key lead of the Architecture center of excellence within the Digital workplace team - a team that brings together the product leads and infrastructure engineers from across the organization to define strategic product and technology roadmaps, architecture guidelines and frameworks, and integrated technology decisions.

Requirements

A passion for End User Computing and employee-facing technology
Extensive, recent experience with all aspects of managing 25k+ Windows devices, including (but not limited to) MECM, SCCM, MSUS and Intune
Hands-on experience with least two of the following at enterprise scale: Managing Macs with JAMF Mobile Device Management with Intune or VMWare VDI with VMWare or Citrix Senior engineering responsibility for a transformation to Modern Management / UEM
Experience with endpoint security products including Symantec DLP, Crowdstrike and Tanium
Experience with identity and access management tools including Azure AD and Okta
Exposure to digital experience monitoring tools like Nexthink, or ThousandEyes
Experience growing and nurturing engineering talent
Experience creating cross-portfolio technical strategies with enterprise impact

Responsibilities

Develop enterprise architecture and technology roadmap for the Digital workplace portfolio of platforms and technologies.
Actively participate in team and organization-wide architecture and engineering discussions.
Perform rapid POCs to experiment and build rails for the engineering / product teams
Support engineers and project managers in rapid development and deployment
Introduce enterprise architectural paradigms and solutions into the portfolio.
Communicate to senior leaders regarding strategy direction and changes.
Mentor engineers and solution architects to ensure technology complexities are understood very clearly to implement solutions expeditiously with high quality

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities